11) Workforce diversity can most likely enhance organizational effectiveness by:
A) reducing training costs and improving quality.
B) decreasing communications problems and conflicts.
C) creating greater human resource system stability.
D) increasing creativity and improving problem solving.
12) Colgate’s rise to the top spot in the oral care market is primarily considered a result of:
A) product development teams focusing on aging populations.
B) female managers rising to executive positions.
C) creating minority apprenticeship programs.
D) implementing diversity training.
13) According to the universal concept of management, management practices should be ________.
A) culturally-based
B) standardized
C) flexible
D) diverse
14) The ________ concept of management asserts that management practices should be molded to the different sets of values, beliefs, attitudes, and behaviors exhibited by a diverse workforce.
A) universal
B) affirmative action
C) segmented
D) cultural relativity
15) The fact that most interactions within an organization occur between members of the same sex and race demonstrates the diversity management challenge of:
A) group cohesiveness.
B) minority employee retention.
C) affirmative action resentment.
D) communication channel segmentation.
16) It is most likely a challenge to convince people to value diversity because:
A) it is seen as diminishing the common ground necessary to a viable society.
B) diversity programs have created a violent employee backlash.
C) affirmative action programs have been eliminated.
D) it tends to decrease organizational flexibility.
17) Which of the following is LEAST likely to occur in a firm with segmented communication channels?
A) an inability to capitalize on diverse perspectives
B) increasing deterioration of groupthink mentality
C) unintentional penalties against minorities
D) a lack of common ground across groups
18) Which of the following is LEAST likely to occur in a firm with a glass ceiling?
A) low job satisfaction among minorities
B) low retention rates among women
C) high group cohesiveness
D) high training costs
19) According to the text, what is the best strategy to handle the various challenges of managing a diverse workforce?
A) Assume an individual’s behavior is based on an ethnic grouping.
B) Realize that group membership determines individual behaviors.
C) Treat employees as individuals rather than as members of a group.
D) Focus on the sources of diversity rather than affirmative action guidelines.
20) Shakira, who is Latina, is concerned that Latinos seem to be receiving less employment assistance and training than African-Americans at local businesses. Her concern is most likely the result of:
A) rising competition for job opportunities.
B) segmented communication networks.
C) a male-dominated social culture.
D) stereotyping.
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