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Activity: pareto analysis and business process flow charting practice

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This activity consists of two problems.

Problem One

Gary Seitz is director of procurement for the Forest Medical Center in Oak Park, Illinois. His medical center recently purchased more than 300 new side tables for the patient rooms from Quick-and-Cheap Furniture. His team, however, is not happy with the paint quality of these tables. They feel the firm providing the tables was rushed to get the order out and did not do a great job.

They have examined each of the 312 tables that they have received so far and found the following defects, listed in alphabetical order:  

Table DefectsProblemNumber of OccurrencesDirt in paint65Off-color17Orange peel12Other1Sad looking43Scratch11Sealer under8Thin paint31

Instructions

Use Excel to:

  1. Create a Pareto Chart for this situation.
  2. Create and complete a table for this situation using the following headers: 
    • Problem.
    • Frequency.
    • Cumulate Frequency.
    • Percentage.
    • Cumulate Percentage.
  3. List the most frequently occurring problem first in the table, then the next more frequently occurring problem second in the table, and so forth.

In a Word document:

  1. Draw two conclusions about the quality of the patient tables that Quick Furniture has shipped to the Forest Medical Center.

Submit both your Word and Excel files.

Problem Two

Ted Short, manager of procurement at the Lake Luna Medical Center (LLMC), is starting a process to examine at the general process that is followed at his center for procurement of medical supplies at his facility. His first step is to develop a flowchart for the current process that employees at his center follow. He has asked you to draw that flowchart for him and make any obvious changes to shorten the process.

Here are the key steps that are followed: 

  1. The LLMC employee fills out a paper requisition and sends that to his department head for approval.
  2. The department secretary first examines the requisition to see if all needed information is present. If it is, then she sends to the department head for approval. If not, she returns to the employee for any needed corrections. The employee then returns the requisition to the department secretary for review again.
  3. Requisitions with the correct information are sent to the department head.
  4. The department head reviews the item to determine if the material requested seems appropriate. He may contact his employee to discuss any questions he might have. 
  5. If he feels it is inappropriate, then he rejects the request and sends it back to the employee.   
  6. If he feels it is appropriate, then he checks the budget to see if there are sufficient monies in the budget to pay for this.  If there are not, then he rejects the request and sends it back to the employee.  If there are sufficient funds, then he approves them.
  7. If the requisition is approved, then the department secretary sends the requisition to a member of the LLMC Procurement Team. 
  8. The LLMC procurement specialist checks to see if the suggested vendor on the requisition is on the approved vendor list (AVL).
  9. If not, he sends the request back to the department secretary and the process starts all over if the LLMC employee wants to continue to pursue it.  If the employee does not, then the requisition is terminated.
  10. If the vendor is on the AVL, the LLMC procurement specialist checks to see if a quote is required, either based on the type of equipment and material required or on the amount of the purchase.    
  11. If no quote is required, the procurement specialist transmits the PO to the vendor for execution.
  12. If a quote is required, then the specialist contacts the vendor and asks for a quote. If the quote is satisfactory based on past purchases of such items, the specialist approves the quote and places the order.   
  13. If the quote is too high, the specialist contacts the LLMC employee and asks for another vendor to check. The procurement specialist then checks the second vendor. Usually, a procurement specialist will have to check only two vendors at most.
  14. If the specialist cannot find a vendor with it suitable price after two tries, then the PO is cancelled.
  15. When the specialist finds a vendor who submits a suitable quote, the transmits the PO to the vendor for execution by US postal service or by telephone.
  16. The procurement specialist then logs the transaction into the financial system.
  17. The procurement specialist then forwards the request to the Accounts Payable Department for payment when the receipt of the materials and equipment ordered, if acknowledged.
Instructions

Use Microsoft Word to complete the following:

  1. Develop a flowchart for this process.
  2. Suggest three improvements, based on total quality management, that Ted Short can use to make the current process more efficient.
Continue to order Get a quote
Place your order
(550 words)

Approximate price: $22

July 1, 2023
    

 

Padlet https://padlet.com/ is based on cards and you can add images and maps

LucidSpakr or Miro https://miro.com/ and JamBoard https://jamboard.google.com/?pli=1 allow you to do a sort of notes, images etc into categories

 

1. Final Test Plan:

  • What do you want to measure with your testing? (Note – how good is my interface is not a specific enough question!)
  • What tasks will you ask the user to perform so that you will be able to measure participant’s responses and help answer your questions?
  • Decide how you want the user to share their feedback. Will they:
  • think aloud, and/or
  • fill out a questionnaire, and/or
  • complete a post-test interviews, and/or

o all of the above.

Prepare an outline that includes:

  • What is the question you are asking? How can you measure this?
  • How the user test will be run,
  • Written instructions that you will read to the users, and
  • Any other materials (e.g. questionnaires, interview questions) that will be used during the session.

 

Check out  the resources for usability testing

  • Krug has a range of pdf's & docs for downloading
  • User Focus provides a plan on a page approach which you will need to use in your Deliverable 3 - document here

 

According to the International Standards Organisation ISO 9241-11, usability is defined as the:

'extent to which a product can be used by specified users to achieve specified goals with effectiveness,

efficiency and satisfaction in a specified context of use.'

. View  the Usability Standard and explore the definitions section. 

  • What are the elements of usability and
  • How are they defined? 

2. Scan the brief article by Bevan (2009)  International Standards for Usability Should Be More Widely Used 

  • discover some of the standards that inform software usability
  • what are the problems and benefits of implementing standards. 
  • a brief summary of Information technology standards are outlined by the US National Institute of Standards and Technology (NIST): Project: Usability Standards  

3. Finally, a Common Industry Format has been developed to report usability issues in software:

 

Online Testing

Tools exist online for testing eg

Usability Hub                            and                            Optimizely

 

  • What does the SUS do and how could it be useful to your prototype?
  • What aspect of usability does it focus on?
  • Would this tool be useful for Deliverable 4? How?
  • Would you need to adapt the tool to your context of use?
  • What advice does the academic article provide regarding adapting the tool? 

 

sing the DECIDE framework plan your user study. Write up using the plan on a page template below.

1. As a group, decide what aspect of your prototype would benefit from an alternative design. Create a paper or functional wireframe prototype for this.

2. Check if you covered Behavioural and Attitudinal aspects, and use Quantitative and Qualitative

3. What data is Subjective, what is Objective? What is the importance of each?

3. Carry out a pilot study as a team to test your plan (this should include the alternative screens) 

4. As a team adjust your plan (if necessary based on your pilot study experience)

Use tools like the System Usability Scale to measure feedback and write up template

 

5. All team members to conduct a user study or test.  (upload individual studies to the submission discussion board or OneDrive

6. Look at user testing online to collect good data for you analysis

https://app.usabilityhub.com/ or https://www.optimizely.com/anz/

 7. Collate the results from all user studies and create a set of findings from your research  

 

8. Analyse Results: Taking your qualitative and quantitative data, analyse to features of your design and what should be improved. 

9. Submit to Learnline:

  • your plan and prototype deadlines
  • your individual user studies (including video links) 
  • your team analysis, and a list of changes to be implemented 

 As a team

What did you want to find out about your prototype from users? Make sense of your data.

1.   Assemble all the data you individually collected for Deliverable #4. This should include your observation notes, videos, photos and any other information documented during the test.

2.  Individually share your findings. As each member discusses what happened, the team leader should designate someone as scribe to keep notes of the findings.

3. Review your findings. What are the common themes emerging from the user testing?

4. As a group, decide:

  • what did your users think worked (functionality wise) with your prototype
  • what did your users think didnt work  (functionality wise) with your prototype
  • was your second design more effective than the original ideas you have
  • what changes need to be made to the prototype

5. Write up your findings. This should include your group's summary and the individual work from each member acknowledged

7. Submit user results to the discussion board on Learnline if you want ideas for analysis

 

Adding Visuals

Collating results so farOur results so far

  • The visual aspect of your app should match what you have learnt about the users. Be inclusive of different users and their preferences, consider visual disabilities and stay with the design pattern you have developed
    You will need to put sample videos where you have videos, and make sure you have sample text where that would be needed. The users being tested need to understand what you see as the information (visual and written) that will be on each page.
    Read some references on the approach to visual design . A visual designer is an extension of graphical design considering user interface aspects.
    Focus on the five principles of visual design:
    1. Scale
    2. Visual hierarchy
    3. Balance
    4. Contrast
    5. Gestalt
    6. Read what these refer to.
default image
July 1, 2023
    

 

Padlet https://padlet.com/ is based on cards and you can add images and maps

LucidSpakr or Miro https://miro.com/ and JamBoard https://jamboard.google.com/?pli=1 allow you to do a sort of notes, images etc into categories

 

1. Final Test Plan:

  • What do you want to measure with your testing? (Note – how good is my interface is not a specific enough question!)
  • What tasks will you ask the user to perform so that you will be able to measure participant’s responses and help answer your questions?
  • Decide how you want the user to share their feedback. Will they:
  • think aloud, and/or
  • fill out a questionnaire, and/or
  • complete a post-test interviews, and/or

o all of the above.

Prepare an outline that includes:

  • What is the question you are asking? How can you measure this?
  • How the user test will be run,
  • Written instructions that you will read to the users, and
  • Any other materials (e.g. questionnaires, interview questions) that will be used during the session.

 

Check out  the resources for usability testing

  • Krug has a range of pdf's & docs for downloading
  • User Focus provides a plan on a page approach which you will need to use in your Deliverable 3 - document here

 

According to the International Standards Organisation ISO 9241-11, usability is defined as the:

'extent to which a product can be used by specified users to achieve specified goals with effectiveness,

efficiency and satisfaction in a specified context of use.'

. View  the Usability Standard and explore the definitions section. 

  • What are the elements of usability and
  • How are they defined? 

2. Scan the brief article by Bevan (2009)  International Standards for Usability Should Be More Widely Used 

  • discover some of the standards that inform software usability
  • what are the problems and benefits of implementing standards. 
  • a brief summary of Information technology standards are outlined by the US National Institute of Standards and Technology (NIST): Project: Usability Standards  

3. Finally, a Common Industry Format has been developed to report usability issues in software:

 

Online Testing

Tools exist online for testing eg

Usability Hub                            and                            Optimizely

 

  • What does the SUS do and how could it be useful to your prototype?
  • What aspect of usability does it focus on?
  • Would this tool be useful for Deliverable 4? How?
  • Would you need to adapt the tool to your context of use?
  • What advice does the academic article provide regarding adapting the tool? 

 

sing the DECIDE framework plan your user study. Write up using the plan on a page template below.

1. As a group, decide what aspect of your prototype would benefit from an alternative design. Create a paper or functional wireframe prototype for this.

2. Check if you covered Behavioural and Attitudinal aspects, and use Quantitative and Qualitative

3. What data is Subjective, what is Objective? What is the importance of each?

3. Carry out a pilot study as a team to test your plan (this should include the alternative screens) 

4. As a team adjust your plan (if necessary based on your pilot study experience)

Use tools like the System Usability Scale to measure feedback and write up template

 

5. All team members to conduct a user study or test.  (upload individual studies to the submission discussion board or OneDrive

6. Look at user testing online to collect good data for you analysis

https://app.usabilityhub.com/ or https://www.optimizely.com/anz/

 7. Collate the results from all user studies and create a set of findings from your research  

 

8. Analyse Results: Taking your qualitative and quantitative data, analyse to features of your design and what should be improved. 

9. Submit to Learnline:

  • your plan and prototype deadlines
  • your individual user studies (including video links) 
  • your team analysis, and a list of changes to be implemented 

 As a team

What did you want to find out about your prototype from users? Make sense of your data.

1.   Assemble all the data you individually collected for Deliverable #4. This should include your observation notes, videos, photos and any other information documented during the test.

2.  Individually share your findings. As each member discusses what happened, the team leader should designate someone as scribe to keep notes of the findings.

3. Review your findings. What are the common themes emerging from the user testing?

4. As a group, decide:

  • what did your users think worked (functionality wise) with your prototype
  • what did your users think didnt work  (functionality wise) with your prototype
  • was your second design more effective than the original ideas you have
  • what changes need to be made to the prototype

5. Write up your findings. This should include your group's summary and the individual work from each member acknowledged

7. Submit user results to the discussion board on Learnline if you want ideas for analysis

 

Adding Visuals

Collating results so farOur results so far

  • The visual aspect of your app should match what you have learnt about the users. Be inclusive of different users and their preferences, consider visual disabilities and stay with the design pattern you have developed
    You will need to put sample videos where you have videos, and make sure you have sample text where that would be needed. The users being tested need to understand what you see as the information (visual and written) that will be on each page.
    Read some references on the approach to visual design . A visual designer is an extension of graphical design considering user interface aspects.
    Focus on the five principles of visual design:
    1. Scale
    2. Visual hierarchy
    3. Balance
    4. Contrast
    5. Gestalt
    6. Read what these refer to.
default image
July 1, 2023
    

 

Padlet https://padlet.com/ is based on cards and you can add images and maps

LucidSpakr or Miro https://miro.com/ and JamBoard https://jamboard.google.com/?pli=1 allow you to do a sort of notes, images etc into categories

 

1. Final Test Plan:

  • What do you want to measure with your testing? (Note – how good is my interface is not a specific enough question!)
  • What tasks will you ask the user to perform so that you will be able to measure participant’s responses and help answer your questions?
  • Decide how you want the user to share their feedback. Will they:
  • think aloud, and/or
  • fill out a questionnaire, and/or
  • complete a post-test interviews, and/or

o all of the above.

Prepare an outline that includes:

  • What is the question you are asking? How can you measure this?
  • How the user test will be run,
  • Written instructions that you will read to the users, and
  • Any other materials (e.g. questionnaires, interview questions) that will be used during the session.

 

Check out  the resources for usability testing

  • Krug has a range of pdf's & docs for downloading
  • User Focus provides a plan on a page approach which you will need to use in your Deliverable 3 - document here

 

According to the International Standards Organisation ISO 9241-11, usability is defined as the:

'extent to which a product can be used by specified users to achieve specified goals with effectiveness,

efficiency and satisfaction in a specified context of use.'

. View  the Usability Standard and explore the definitions section. 

  • What are the elements of usability and
  • How are they defined? 

2. Scan the brief article by Bevan (2009)  International Standards for Usability Should Be More Widely Used 

  • discover some of the standards that inform software usability
  • what are the problems and benefits of implementing standards. 
  • a brief summary of Information technology standards are outlined by the US National Institute of Standards and Technology (NIST): Project: Usability Standards  

3. Finally, a Common Industry Format has been developed to report usability issues in software:

 

Online Testing

Tools exist online for testing eg

Usability Hub                            and                            Optimizely

 

  • What does the SUS do and how could it be useful to your prototype?
  • What aspect of usability does it focus on?
  • Would this tool be useful for Deliverable 4? How?
  • Would you need to adapt the tool to your context of use?
  • What advice does the academic article provide regarding adapting the tool? 

 

sing the DECIDE framework plan your user study. Write up using the plan on a page template below.

1. As a group, decide what aspect of your prototype would benefit from an alternative design. Create a paper or functional wireframe prototype for this.

2. Check if you covered Behavioural and Attitudinal aspects, and use Quantitative and Qualitative

3. What data is Subjective, what is Objective? What is the importance of each?

3. Carry out a pilot study as a team to test your plan (this should include the alternative screens) 

4. As a team adjust your plan (if necessary based on your pilot study experience)

Use tools like the System Usability Scale to measure feedback and write up template

 

5. All team members to conduct a user study or test.  (upload individual studies to the submission discussion board or OneDrive

6. Look at user testing online to collect good data for you analysis

https://app.usabilityhub.com/ or https://www.optimizely.com/anz/

 7. Collate the results from all user studies and create a set of findings from your research  

 

8. Analyse Results: Taking your qualitative and quantitative data, analyse to features of your design and what should be improved. 

9. Submit to Learnline:

  • your plan and prototype deadlines
  • your individual user studies (including video links) 
  • your team analysis, and a list of changes to be implemented 

 As a team

What did you want to find out about your prototype from users? Make sense of your data.

1.   Assemble all the data you individually collected for Deliverable #4. This should include your observation notes, videos, photos and any other information documented during the test.

2.  Individually share your findings. As each member discusses what happened, the team leader should designate someone as scribe to keep notes of the findings.

3. Review your findings. What are the common themes emerging from the user testing?

4. As a group, decide:

  • what did your users think worked (functionality wise) with your prototype
  • what did your users think didnt work  (functionality wise) with your prototype
  • was your second design more effective than the original ideas you have
  • what changes need to be made to the prototype

5. Write up your findings. This should include your group's summary and the individual work from each member acknowledged

7. Submit user results to the discussion board on Learnline if you want ideas for analysis

 

Adding Visuals

Collating results so farOur results so far

  • The visual aspect of your app should match what you have learnt about the users. Be inclusive of different users and their preferences, consider visual disabilities and stay with the design pattern you have developed
    You will need to put sample videos where you have videos, and make sure you have sample text where that would be needed. The users being tested need to understand what you see as the information (visual and written) that will be on each page.
    Read some references on the approach to visual design . A visual designer is an extension of graphical design considering user interface aspects.
    Focus on the five principles of visual design:
    1. Scale
    2. Visual hierarchy
    3. Balance
    4. Contrast
    5. Gestalt
    6. Read what these refer to.
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August 5, 2021
    

If you have problems with time management, just like me, you need to cooperate with Doctor My Essay. Once you registered and made the order, you understand how easier it makes your life! Everything is online: ordering, communication… You can control the process everywhere and be sure that an expert will provide a high-level paper.

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customer #17823
Business, 8 pages

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

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Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

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Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

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Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

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Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

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