Question : CHAPTER TEST QUESTIONS Objective Questions For each question, choose the best answer. Use : 1303766

CHAPTER TEST QUESTIONS

 

Objective Questions

 

For each question, choose the best answer.

 

Use the following information for questions 1 and 2.

 

Mark is a 35-year-old African-American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark’s co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there.

 

1.During Julie’s first face-to-face contact with Mark, she should focus on:

A.identifying the problem and making an eligibility determination.

B.making sure that she closely follows the role-based case management model.

C.teaching Mark how to become an advocate for himself.

D.explaining the financial constraints of federal assistance programs.

 

 

2.Individuals often learn about services in a number of ways. Mark learned about services through which of the following methods?

A.A referral source.

B.A previous experience.

C.A professional.

D.An informal network.

 

 

3.In the process of case management, the first contact between the helper and the applicant is usually called a(n):

A.assessment.

B.interview.

C.diagnosis.

D.referral.

 

 

4.The various roles of the case manager during the first contact with the applicant include which of the following?

I.Recording information.

II.Explaining services.

III.Monitoring progress.

IV.Developing plans.

 

A.II and III

B.II, III and IV

C.I and II

D.I, III and IV

 

 

5.Developing the focus of the relationship between the case manager and the applicant should occur during which phase of the initial contact?

A.The middle.

B.The end.

C.The beginning.

D.Throughout each phase.

 

 

6.Which of the following are benefits of assigning homework after the first contact with a new applicant?

I.It may determine the direction of any future interactions.

II.It may promote the applicant’s involvement in the process.

III.It may solidify the applicant’s intent to return.

IV.It may help the case manager complete the intake summary.

 

A.I and II

B.II and III

C.I, III and IV

D.II, III and IV

 

 

7.A focused interaction between the case manager and the applicant guided by a predetermined set of questions is called a(n):

A.unstructured interview.

B.process interview.

C.structured interview.

D.summary interview.

 

 

8.The legal concept under which communication between a professional and a client may not be used in court is called:

A.informed communication.

B.protected communication.

C.authorized communication.

D.privileged communication.

 

 

9.Following the initial focus in gathering information, the case manager should begin to focus on:

A.giving homework.

B.process recording.

C.giving advice.

D.problem identification.

 

 

10.A narrative of an interaction between a case manager and the applicant is called:

A.process recording.

B.structured recording.

C.unstructured recording.

D.summary recording.

 

 

 

 

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