Question :
Multiple Choice Questions
50.Conflict best defined as:
A.any event where two parties : 1243781
Multiple Choice Questions
50.Conflict is best defined as:
A.any event where two parties demonstrate their dislike of each other.
B.any occasion where both parties perceive each other as a threat to achieving the other party’s goals.
C.a process in which one party perceives that its interests are being opposed or negatively affected by another party.
D.any event where one party acts in a way that prevents another party from achieving its goals.
E.a process in which each party tries to learn the resistance point of the other party.
51.The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:
A.mediation.
B.conflict.
C.negotiation.
D.dialogue.
E.arbitration.
52.Conflict is ultimately based on:
A.perceptions of people.
B.actual intentions.
C.organizational structure.
D.technical competence.
E.skills and abilities of individuals.
53.Which of the following is an advantage of having moderate levels of organizational conflicts?
A.It helps reduce organizational politics.
B.It boosts employee motivation.
C.It promotes organizational communication.
D.It energizes people to evaluate alternatives.
E.It reduces distorted perceptions and stereotypes.
54.The current perspective on organizational conflict is that:
A.conflict should be minimized across all departments.
B.conflicts could be promoted in some functions and discouraged in some others.
C.conflict is an inevitable result of increased technology and globalization.
D.use of technology and virtual teams could minimize organizational conflicts.
E.moderate levels of conflict are necessary and produce favorable outcomes.
55.Which of the following is a major advantage of having moderate levels of organizational conflicts?
A.More responsiveness to changing business environment
B.Reduced attrition in the organization
C.Reduced stress and job dissatisfaction among employees
D.Increased information sharing
E.Less wastage of time because of reduced communication among employees
56.According to the literature on organizational conflict, constructive conflict:
A.is a positive application of conflict in organizations.
B.is one of the most common outcomes of organizational conflict.
C.is the only conflict management style that has high assertiveness and low cooperativeness.
D.is the main source of conflict in organizations.
E.should not be used as a conflict management strategy in organizations.
57.Constructive conflict:
A.is the opposite of task-related conflict and often involves verbal attacks.
B.encourages employees to reexamine their basic assumptions about a problem and its possible solutions.
C.is apparent when the conflict is explained in terms of interpersonal incompatibilities.
D.is more likely to trigger defense mechanisms and a competitive orientation among team members.
E.sometimes replaces manifest conflict in the conflict escalation process.
58.Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?
A.Support the weaker members during the debate
B.Explain conflict in terms of interpersonal incompatibilities
C.Support the stronger members during the debate
D.Keep the debate focused on the issue
E.Maintain competitive orientation in the debate
59.Which of the following best describes relationship conflict?
A.One party perceives that another party might oppose its interests.
B.The conflict is between two individuals rather than departments or organizations.
C.The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem.
D.Two people adopt a win-win rather than a win-lose orientation.
E.The conflict is between two departments rather than individuals in the organization.
