Question : 21.This “hat” helps you analyze what you’re doing. a.the control of : 1309745

 

21.This “hat” helps you analyze what you’re doing.

a.the control of thinking hat

b.the creative new idea hat

c.the fact hat

d.the positive benefits hat

22._____________________ hat asks that you look at the upside.

a.Fact

b.Feeling

c.Negative

d.Positive benefits

23._______________________ hat focuses attention on the emotional responses to the problem.

a.Fact

b.Feeling

c.Negative

d.Positive benefits

24.Which of the following is NOT a principle of conflict?

a.Conflict is inevitable.

b.Conflict can have negative and positive effects.

c.Conflict can focus on content and/or relationship issues.

d.Conflict is avoidable with effective communication.

25.Which of the following is an example of a relationship conflict?

a.Since he moved back home, Allan doesn’t think he should have to go by his parents rules although his parents think, “It’s our house so it’s our rules.”

b.Barrett is angry because he thought he should have been given longer to take his exam.

c.Elizabeth and Arnold disagree over which new car to buy.

d.Stephen believes the best way to make out the work schedule is by seniority while his supervisor uses a rotating schedule.

26.The most common type of verbal aggressiveness is

a.teasing.

b.threatening.

c.character attack.

d.cursing.

27.Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the ______________ conflict style.

a.accommodating

b.competing

c.avoiding

d.compromising

28.Which of the following is NOT a way to communicate equality when dealing with conflict?

a.avoid interrupting

b.stress your own opinions first

c.recognize cultural differences

d.make requests and avoid demands

29.Statements that include “should” or “ought to” should be avoided when communicating. This idea conveys the interpersonal skill of

a.equality.

b.avoidance.

c.tolerance.

d.argumentativeness.

30.______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

a.Face-detracting

b.Verbal argumentativeness

c.Verbal aggressiveness

d.Force

31._____________________ is a quality to be cultivated, rather than avoided.

a.Verbal aggressiveness

b.Passive aggressiveness

c.Beltlining

d.Argumentativeness

32.Devauris really didn’t want to take on another shift Saturday, but he didn’t want to make waves with his supervisor, so he said yes. This is an example of the ____________ conflict style.

a.accommodating

b.avoiding

c.collaborating

d.compromising

33._______________________ techniques involve helping the other person to maintain a positive image.

a.Face-detracting

b.Face-enhancing

c.Avoidance

d.Gunnysacking

34.Marie and Stephen were trying to decide which movie to go to—the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of

a.competing.

b.avoiding.

c.accommodating

d.compromising.

35.Which of the following is NOT a suggestion for cultivating argumentativeness?

a.Treat disagreements as objectively as possible.

b.Avoid attacking the other person.

c.Reaffirm the other person’s sense of competence.

d.If the argument is unproductive, use a silencer.

 

 

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