Question : 61.The _____ consists of individuals who often leverage information technology : 1243170

 

 

61.The _____ consists of individuals who often leverage information technology to efficiently deliver employee services.   

A.field generalists’ center

 

B.functional specialists’ center

 

C.center for expertise

 

D.service center

 

E.labor relations center

 

 

62.The generic structure of HRM functions is likely to result in:   

A.functional specialists being distracted by transactional activities.

 

B.generalists focusing more on maintaining functional specializations.

 

C.service centers focusing on efficient delivery of basic services across units.

 

D.nondual reporting relationships among field generalists and HRM/line heads.

 

E.the responsibility of leveraging information technology shifting to functional specialists.

 

 

63._____ involves contracting with an outside domestic vendor to provide a product or service to a firm, as opposed to producing the product using employees within the firm.   

A.Offshoring

 

B.Importing

 

C.Outsourcing

 

D.Reshoring

 

E.Exporting

 

 

64.A firm is most likely to outsource services when:   

A.the cost of production is cheaper when done onshore.

 

B.the labor costs are high in the country where the outsourcing partner is.

 

C.the human capital is low in the country where the outsourcing partner is.

 

D.the effectiveness of services produced internally is lesser than that produced offshore.

 

E.the goods produced onshore are of better quality than those produced offshore.

 

 

65.The most likely activities to be outsourced include _____ activities.   

A.transformational

 

B.transactional

 

C.traditional

 

D.training

 

E.transcendental

 

 

66.A review of critical work processes and redesign to make them more efficient and able to deliver higher quality is called _____.   

A.transaction processing

 

B.reengineering

 

C.benchmarking

 

D.delayering

 

E.outsourcing

 

 

67.Which of the following is true about the reengineering process?   

A.Information technology applications are mandatory for process redesign.

 

B.Reengineering cannot be used to review HRM department functions.

 

C.Applying new technology to an inefficient process will improve effectiveness.

 

D.Reengineering cannot be used to review performance management system.

 

E.Product or service cost will increase if new technology is applied to an inefficient process.

 

 

68.Which of the following is the initial step in the reengineering process?   

A.Interpreting the process

 

B.Auditing the process

 

C.Implementing the process

 

D.Redesigning the process

 

E.Identifying the process

 

 

69.Which of the following corresponds to identifying the process stage of the reengineering process?   

A.Considering whether jobs can be combined

 

B.Developing models and choosing prototype

 

C.Asking process owners to be part of the team

 

D.Considering the exceptions to be dealt with

 

E.Considering if all the steps in the process are necessary

 

 

70.Which of the following corresponds to the stage of understanding the process during reengineering?   

A.Considering whether jobs can be combined

 

B.Developing models and choosing prototype

 

C.Asking process owners to be part of the team

 

D.Including customers who see the outcome of the process as team members

 

E.Testing the process

 

 

 

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