32. Which HRM domain includes affirmative action/diversity, promotion/separation, and orientation?
A) Organizational design
B) Performance management and appraisal
C) Staffing
D) Reward systems and compliance
E) Employee training and organizational development
33. Which domain would include assessment of an individual, or a department’s, degree of success in meeting or exceeding predetermined levels of productivity and/or quality.
A) Organizational design
B) Staffing
C) Performance management
D) Employee training and organizational development
E) Reward systems, benefits, and compliance
34. Which act prohibits job discrimination on the basis of race, sex, color, religion, or national origin?
A) Civil Rights Act of 1964
B) Americans with Disabilities Act of 1990
C) Fair Labor Standards Act
D) National Labor Relations Act
E) Employee Retirement Income Security Act
35. The Valley National Bank exercise demonstrated that
A) An employee’s length of service should not be considered when making employment decisions.
B) Issues such as discrimination suits should never be talked about directly with the employee making the claim.
C) Understanding an organization’s goals, strengths and weaknesses is critical to managing human resources in order to gain a competitive advantage.
D) Compensation issues have no impact on employee morale.
E) Career planning is the sole responsibility of the employee, managers should never interfere.
36. The __________ challenge ascertains whether management fully understands how workforce behaviors affect strategy execution.
A) metrics
B) perspective
C) execution
D) validation
E) globalization
37. The __________ challenge ascertains if the managers have identified and collected the right measures of success.
A) metrics
B) perspective
C) execution
D) validation
E) Globalization
38. ______ is measured by, the level of employee satisfaction regarding working conditions, recognition and encouragement for good work, opportunities to perform well, and commitment to quality.
A) Validity
B) 360 degree feedback
C) Meta-analysis
D) Engagement
E) Social responsibility
39. If a company is able to offer a higher quality product at a lower price than its competition because of a well designed employee selection process and incentive system, their
A) competitive advantage will decrease
B) customer value will increase
C) corporate sustainability will decrease
D) vulnerability to lawsuits will increase
E) financial performance will decrease
40. Which two major principles describe the extent to which a business has a competitive advantage?
A) Strategic goals and sound measurement
B) Strategic goals and workforce
C) Quantity and quality of products/services
D) Sound measurement and uniqueness
E) Perceived customer value and uniqueness
41. The value chain analysis can be used to:
A) refocus the organization on its core competencies and the requirements of the customer base.
B) focus on understanding customer needs and expectations.
C) describe the extent to which a business has a competitive advantage.
D) formulate strategies that place it in a favorable position relative to other companies in the industry.
E) understand customer needs and expectations.
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