Question :
11.During an intake interview, questioning:
A.should be used whenever the case : 1303769
11.During an intake interview, questioning:
A.should be used whenever the case manager needs to fill a silence.
B.should be used whenever a case manager needs to solve a problem.
C.should be used to begin the interview and identify client strengths.
D.should be used as the main method for gathering information.
12.Closed inquiries are appropriate whenever the case manager needs to:
A.talk about a particular topic.
B.allow for the expression of feelings.
C.offer the client flexibility in responding.
D.find out specific information.
13.Restating the main idea of what a client has just said is called:
A.reflecting.
B.paraphrasing.
C.clarifying.
D.summarizing.
14.During an intake interview, the client may lose confidence in the case manager if the case manager:
A.attempts to clarify what the client means.
B.asks questions to focus the client’s attention.
C.pays attention to recurring themes.
D.tries to solve problems too early.
Use the following information for questions 15-20.
James is a case manager for a homeless shelter. His responsibilities include conducting intake interviews with applicants, identifying appropriate resources, and coordinating treatment team meetings for his clients.
Maria is a Latina woman who has been living in her car with her two children. She has just come into the shelter and meets with James for an intake interview.
(1)James:Come in, Maria, and have a seat. (Extends his hand)
(2)Maria:Thank you. (Shakes James’ hand)
(3) James:How can I help you?
(4) Maria:Well, I need clothes for my two children, and we are hungry.
(5)James:OK, we can help with that. Do you have a place to stay?
(6) Maria:No.
(7)James:Would you like to find a place to stay?
(8)Maria:Yes.
(9)James:Why are you homeless?
(10)Maria:My husband died (looks down and is wringing her hands).
(11)James:How did he die?
(12)Maria:(begins to cry) He had a heart attack.
(13)James:When did he die?
(14) Maria:(visibly upset) Two months ago.
(15)James:So, how did you lose your home?
(16) Maria:(crying) My two babies are so young, I didn’t want to leave
(17)them alone, and I lost my job. (She pauses)
(18)James:Ummm…what about other family?
(19)Maria:They are all in a different part of the country.
(20)James:Oh…
(21)Maria:(sits silently, crying, with her head down)
15.In the preceding dialogue, the question that James asked in line (3) is a good example of a(n):
A.open inquiry.
B.closed inquiry.
C.general inquiry.
D.specific inquiry.
16.During the dialogue, James asked several questions. James’ style of questioning was:
A.harmful, because he focused Maria’s attention in a particular direction.
B.helpful, because he was able to elicit specific information.
C.helpful, because he was able to fill silences when Maria was upset.
D.harmful, because he placed Maria in a position of being interrogated.
17.When working with clients who have a background of Spanish language and customs, such as Maria, questioning should be:
A.direct and oriented toward future circumstances and possibilities.
B.used to elicit specific details about the problem or problems.
C.used only after a rapport has been established.
D.used to place the client in a dependent role.
18.What was James’ first closed question?
A.Do you have a place to stay? (line 5)
B.How can I help you? (line 3)
C.How did he die? (line 11)
D.Why are you homeless? (line 9)
19.Whenever Maria paused in line (17), James responded by asking another question. Which of the following would have been a more helpful response?
A.“So, your husband died and you lost your home because you didn’t want to work.”
B.“Where did you work?”
C.“I see.”
D.“Everything will work out.”
20.The dialogue between James and Maria illustrates which of the following pitfalls of interviewing?
I.Giving advice
II.Rushing to fill silence
III.Premature problem solving
IV.Over-reliance on closed questions
A.I and II
B.II and IV
C.I and IV
D.II and III
