Question :
11. Skills that based craft experience, training, knowledge, operational procedures, : 1299127
11. Skills that are based on craft experience, training, knowledge, operational procedures, laws, and techniques of policing are known as
a.human skills
b.technical skills
c.conceptual skills
d.tactical skills
12.Supervisory managers will find that _______________ are exceedingly important and will dominate their working environment.
a.human skills
b.planning skills
c.conceptual skills
d.technical skills
13.Police managers often find that they are caught between the conflicting expectations of the _________________________________.
a.technical and conceptual
b.executives and middle managers
c.organization and its police employees
d.union and managers
14.The characteristics of an effective organization include all of the following except
a.people work at their full potential
b.skill at creating, acquiring, and transferring knowledge
c.organizational direction is created by the middle managers
d.behavior is modified to reflect new knowledge and insights
15.The characteristics of the CompStat process involve all of the following except
a.identification and focus on emerging crime trends
b.the use of operational resources to control crime
c.maximizing every asset of the organization and each employee
d.strategy used to control management and employees
16.CompStat requires that all police commanders be accountable for
a.rule development
b.the quality of their efforts toward crime reduction
c.employee discipline
d.operational training
17.In the CompStat process creative problem solving takes place and is acted upon at the ________________________.
a.operational level
b.crime strategy meetings
c.police academy
d.technical level
18.All of the following statements about “organizational behavior” are true except
a.more police agencies develop strategies that depend upon other individuals to be effective.
b.officers identities are often obtained from their work
c.the achievement of work related goals are not considered important by police officers
d.managers should develop and utilize motivational skills
19.The types of behavior in an organization include all of the following except
a.individual
b.operational
c.interpersonal
d.group
20.The study of organizational behavior enables one to
a.categorize employees
b.define the span of control
c.understand the complexities of the organization
d.develop technical skills
21.Organizational behavior is concerned with ______________ behavior.
a.deviant
b.exceptional
c.conforming
d.group
22.Interpersonal behavior involves
a.influence
b.motivation
c.effectiveness
d.perception
23.Frederick Herzberg was responsible for the creation of a two-factor theory of worker
a.adjustment
b.acceptance
c.motivation
d.relationships
24.Abraham H. Maslow, in arriving at his motivational theory, analyzed
a.the average worker
b.baby-boomers
c.the self-actualized individual
d.the power hungry individual
25.Fred Fiedler’s contingency approach emphasized
a.optimal motivational factors
b.situational response
c.concern for arrests
d.task oriented leadership
