A guideline to prepare effective email messages is to _____.

In order to effectively revise and proofread a document, one should

Which of the following statements is true according to Abraham Maslow’s concept of a hierarchy of needs

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of

_____ is primarily feedback to requests and actions of supervisors

_____ provide virtual communities in which people with shared interests can communicate

When a message begins with a major idea, the sequence of ideas is called _____.

A weblog, or blog, is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments

Graphs in a document

Text messaging

Written defamatory remarks are referred to as slander

Which of the following is true of email

Wireless communication enables us to communicate voice and high-speed data transmission virtually anytime, anywhere

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself

Perception is the part of the communication process that involves how the world looks at us

For sensitive situations, an email is often preferred over a face-to-face encounter

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed

To reduce the sting of an unpleasant thought

Which of the following is true of concise messages

Which of the following dimensions of context refers to the ways time influences interactions

Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them

Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements

Blogs differ from websites in that blogs

Which of the following best describes a deductive paragraph

A best practice to communicate concisely is to

When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening

According to the older view of management, labeled as theory X by McGregor, management _____.

Which of the following is true of wireless communication

Unlike web pages, social media

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Outlining increases the chance of leaving out an essential idea or including an unessential idea

In a document, enumerated or bulleted lists

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly

_____ is characterized by the leader’s giving detailed rules and instruction and monitoring closely that they are followed

According to the transactional process model, two parties involved in a communication encounter are communicating at different times

To emphasize an idea, place it in a dependent clause

The best known instant messaging programs are expensive and require special hardware to run them.

Which of the following is true of face-to-face communication

In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization

Which of the following is true of outlining before communicating complex messages

Denotative words may be more easily misinterpreted than connotative words

A receiver’s reaction to a message is strongly influenced by the sequence in which ideas are presented

The study of body language is known as chronemics

Business communicators normally use active voice more heavily than passive voice because active voice

Organizational culture does not impact the type, amount, or quality of communication in an organization

Unlike a blog, a wiki allows anyone to edit, delete, or modify content, even the work of previous authors

_____ represents the collective opinion of a group, or the informal rule that all team members can live with at least 70% of what is agreed upon

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words

 

All sentences in a business message should be of approximately the same length

The terms role and status are used interchangeably to indicate the part people play in the organization

Which of the following is true of text chunking in documents

Jeff tells Judy about the possible changes in overtime policy the company is going to adopt.  Although no official announcement has been made, Judy knows someone who works in HR who says changes will be made.  The exchange of information occurs through which communication network

You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation

Consensus is the collective opinion of a group, even though each member may not agree with every aspect of the decision

Juanita is providing formal feedback to Zhenyu concerning his performance.  This typifies which type of information flow

The writer of a long report that contains many ideas and sections will likely benefit from

The MOST important reason for teams to utilize agendas and minutes is that

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what

Because graphics are based on numeric data, distortion is not as likely as in text discussion

Which of the following is FALSE concerning teams

The sender of a message should analyze the audience before developing the message in order to do all but which one of the following

Organizing a message before writing it

Employees should set aside their own personal value systems when making ethical decisions for their companies

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo

Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s

A company’s intranet and extranet restrict access only to visitors who have authorization

Which of the following is consistent with McGregor’s Theory Y management style

Which of the following is most accurate concerning the use of instant messaging in business situations

Which of the following best describes the appropriate use of euphemisms

Which of the following stages of team development is marked by optimal performance levels

Which of the following is the MOST effective heading in a memo report to employees

Jarrod deleted an email message that documented problems with the company’s safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees

Which statement is true concerning connotative meaning

In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do

A message that will not likely interest the receiver should be organized in a deductive order

Listening commonly consumes more of a business employee’s time than reading, writing, and speaking combined

Most companies prohibit the use of wikis among employees as a form of internal communication

Which of the following is an example of effective use of an enumerated list

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip

When team members develop strategies and activities that promote goal achievement, the group is most likely in the Storming phase of team development

Major distinctions between a group and a team are the members’ cooperative attitude and level of commitment

When composing an email message

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

Text messaging is a social communication tool and not applicable for business communication

Guidelines for effective meetings include

Under the Electronic Communications Privacy Act, employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive

Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system.  As plans his message, what is the first step he should think through in the planning and preparing process

Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and answers her phone several times. Preeti is not listening attentively to Jose most likely because of the following listening problem

Which of the following is true of document headings

You receive an email message from a co-manager concerning the negative performance of an employee. How do you respond

In a flat organization structure, communicating among the cross-disciplinary teams becomes more important than upward and downward communication

After earning a scholarship for your superior grades in school, you receive a congratulatory letter from the dean. This communication interaction would be considered

Bullets are usually preferred over numerals in a document list unless sequence is important

While all actions that are ethical are legal, some actions that are legal may not be ethical

A limitation of language translation is that some words do not have an equivalent meaning in another language

Which of the following best describes a deductive paragraph

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company

Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight’s products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.

Social networking sites are for communities of people who share common interests or activities

Writing a message with a readability index appropriate for the audience guarantees the message will be understood

Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

A _____ brings together employees from various departments to solve a variety of problems, such as productivity issues, contract estimations and planning, and multidepartment difficulties

Face-to-face communication provides opportunities to facilitate feedback and establish a personal focus

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

The best known instant messaging programs are expensive and require special hardware to run them

Which of the following is true of the inductive approach of communicating messages

A(n) _____ is an emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others

Denotative words may be more easily misinterpreted than connotative words

In a document, numerals are typically preferred over bullets unless the sequence of the items in the series is critical

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation

English-speaking readers typically start scanning at the top right side of the main content area in a Website

The process of identifying central ideas and details and arranging them in the right sequence is known as _____.

The social context refers to the nature of the relationship between two communicators as well as who is present

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy’s interaction with Anna

Which of the following statements is true about teams

Mustafa is the president of ZoneIn Industries Inc., a company that manufactures PVC pipes and fitting. Due to losses incurred by the company, Mustafa reduced a major portion of the workers’ pay and called it “temporary economic adaptation.” The term used to represent the cutback exemplifies a:

Written defamatory remarks are referred to as _____.

Supportive behavior is characterized by a leader’s giving detailed rules and instructions and monitoring closely that they are followed

According to the transactional process model, two parties involved in a communication encounter are communicating at different times.

For sensitive situations, an email is often preferred over a face-to-face encounter

Which of the following is true of concise messages

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Which of the following is true of nonverbal communication

Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document

Perception is limited by previous experiences and attitudes toward the sender of the message

A(n) _____ is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed

_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports

Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message

Sentences in subjunctive mood

Which of the following is true about downward communication

Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance

Abdul works as a team leader in Chrysum Corp. He was assigned the task of overseeing operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone informing callers that he is away from home and would return their calls once he returned. The technology used by Abdul is an example of:

Spoken defamatory remarks are referred to as _____.

Which of the following statements is true of decentralized decision making

Graphs in a document

Zelda is the founder of Green House, a nongovernmental organization for orphans. Since the NGO was running short of funds, she decided to write to business owners and major corporations in the city for funds. She realized that writing a solicitation for a charity project to a small business owner is different than a request to a representative from a major corporation. Which of the following audience characteristic is Zelda considering?

The study of body language is known as chronemics

Organizational culture does not impact the type, amount, or quality of communication in an organization

Similar to a blog in structure and logic, a wiki

Reading a document from right to left helps reduce reading speed, allowing an individual to concentrate deliberately on each word

Which of the following is a disadvantage of virtual teams

In a group, which of the following activities is assumed by the one who takes on the role of a reporter

Business communicators normally use active voice more heavily than passive voice because active voice

 

Because graphics are based on numeric data, distortion is not as likely as in text discussion

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions

Fraud refers to errors that can occur in interpreting persuasive messages

A limitation of language translation is that some words do not have an equivalent meaning in another language

 

 

Because graphics are based on numeric data, distortion is not as likely as in text discussion

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions

Fraud refers to errors that can occur in interpreting persuasive messages

A limitation of language translation is that some words do not have an equivalent meaning in another language

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels

Text messaging is a social communication tool and not applicable for business communication

“When you complete the assignment” is an example of

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?

Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner

The use of doublespeak may be either deliberate or unintentional

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity

By adapting its products to fit a more culturally diverse group of consumers, Hallmark Cards, Inc. has demonstrated the need to analyze its audience

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

Bullets are usually preferred over numerals in a document list unless sequence is important

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases

Which of the following is not a web 2.0 technology

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal

Which of the following is appropriate etiquette when listening

Which of the following is NOT an effective attitude when revising and proofreading documents

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s

Which of the following channels is NOT relatively inexpensive

In business documents, a general rule for readability is that paragraphs normally should be

The way that time influences interactions is which dimension of context

When communicating with a colleague about the hiring or firing of an employee, you would be well advised to not use a cell phone

Barriers, or interferences, to communication can be completely overcome by skilled communicators

Supervisor Janet tells Juan, “Don’t be late for work.” Janet’s probable metacommunication is

The politician seeking re-election referred to the importance of “revenue enhancements” for providing additional community services. This is an example of

The readability level of a passage is affected by the length of the sentences and difficulty of the words.

While all actions that are ethical are legal, some actions that are legal may not be ethical

Robin, task force chair, tells team member Aaron “your proposed solution to THIS problem is great.” Robin’s probable metacommunication to Aaron is

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?

Email and cell phone calls are preferred channels for communicating information that is private or sensitive

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style

If an audience may be antagonized by the main idea of a message, the deductive approach is preferred

Which of the following is true of document headings?

Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system.  As plans his message, what is the first step he should think through in the planning and preparing process?

Which of the following is true concerning instant messaging (IM)?

Which of the following is NOT a technique for linking sentences

Which of the following is a characteristic of Total Quality Management (TQM)?

Jakeel is a new sales representative with Sensations, Inc. He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgets their names. This is an example of the following bad listening habit

In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position

Which of the following statements is MOST sender-centered

A task force is an example of a long-standing team or group

 

 

The study of cultural space requirements is known as _____.

_____ is primarily feedback to requests and actions of supervisors

Which of the following statements is true about upward communication?

_____ describes interactions between units within an organization on the same hierarchical level

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself

Which of the following sentences is true about grapevine communication
Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don’ts ahead of Kimi’s visit. Because of differences in culture, the human resource manager was unable to decode Kiko’s message properly. In this scenario, the human resource manager was unable to decode the message due to _____.

Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____.

Differences in education level, experience, and culture and distractions such as noise, uncomfortable surroundings, and interruptions are examples of:

Which of the following statements is true about teams?

They increase efficiency by eliminating layers of managers whose job was once to pass orders Which of the following statements is true of decentralized decision making?

Javon is explaining a new policy to his staff which prohibits the use of office computers for personal email. Javon is unable to get his message across to his staff because of the noise from the adjacent meeting room. In this scenario, Javon is unable to communicate effectively with his staff because of _____.

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Mark’s marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.

Which of the following statements is true according to Abraham Maslow’s concept of a hierarchy of needs?

In a group, which of the following activities is assumed by the one who takes on the role of a reporter?

Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.

Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take blame for the project’s failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting

Which of the following is an advantage of face-to-face meetings?

_____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel

According to the older view of management, labeled as theory X by McGregor, management _____.

_____ is characterized by the leader’s giving detailed rules and instruction and monitoring closely that they are followed

In Total Quality Management (TQM) programs, the emphasis is on:

Which of the following is an accurate statement about casual listening?

Which of the following does communicating ethically involve?

The process of identifying central ideas and details and arranging them in the right sequence is known as _____.

Which of the following is true of face-to-face communication?

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation

Which of the following dimensions of context refers to the ways time influences interactions?

When a message withholds a major idea until accompanying details and explanations have been presented, the sequence is called _____.

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy’s interaction with Anna?

Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering?

Which of the following is true of outlining before communicating complex messages?

In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company

When a message begins with a major idea, the sequence of ideas is called _____.