Question : 31.              The final step in Lewin’s change model is: a.moving b.transition c.change d.refreezing 32.              The : 1265041

31.              The final step in Lewin’s change model is:

a.moving

b.transition

c.change

d.refreezing

32.              The establishment of new attitudes, values, and behaviors as the new status quo is consistent with what stage in Lewin’s change model?

a.unfreezing

b.moving

c.refreezing

d.change

33.              Organization development:

a.focuses primarily on the individual in bringing about change

b.emphasizes intervention at the lowest possible level of the organization

c.is goal oriented and utilizes an organization-wide problem solving approach to change

d.is unstructured problem solving in organizations

34.              All of the following are targets of diagnosis in organization development except:

a.job analysis

b.structure

c.leadership

d.support systems

35.              Which of the following is NOT one of Levinson’s areas for diagnostic analysis?

a.organization’s history

b.data about attitudes, relationships, and other organizational attitudes

c.view of organization as a whole, especially focus on structure and processes

d.external stake holder groups and their views of the organization

36.              All of the following are key questions to ask as a part of the diagnostic process for change except:

a.What are the forces preserving the status quo?

b.What are the goals to be accomplished by the change?

c.What are the most likely sources of resistance to change?

d.What are the most effective lead variables for change?

37.              An appropriate organization development technique when the organization is large and the objective is to reach as many employees as possible is:

a.management by objectives

b.team building

c.process consultation

d.survey feedback

38.              A good organization development effort that can relieve role ambiguity and conflict is:

a.management by objectives

b.team building

c.survey feedback

d.process consultation

39.              When an outside consultant provides assistance to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, _____ is being used.

a.team building

b.survey feedback

c.process consultation

d.sensitivity training

40.              All of the following are group- or organization-based development techniques except:

a.role negotiation

b.management by objectives

c.team building

d.survey feedback

41.              For survey feedback to be effective, certain guidelines should be used. Which of the following is not a guideline presented in your textbook?

a.Feedback should be reported in a group format.

b.Employees must be able to trust that there will be no negative repercussions from their responses.

c.Employees should be informed of the purpose of the survey.

d.Follow-through should be completed by an external change agent.

42.              Which of the following is NOT an individually targeted organization development technique?

a.team building

b.job redesign

c.career planning

d.stress management programs

43.              Psychological contracting can be modified, improved, and clarified through:

a.career planning

b.role negotiation

c.team building

d.survey feedback

44.              Action learning is an effective individual-focused intervention that enhances:

a.leadership training

b.executive coaching

c.role negotiation

d.team building