Question : CHAPTER TEST QUESTIONS Objective Questions For each question, choose the best answer. 1.The : 1303768

CHAPTER TEST QUESTIONS

 

Objective Questions

 

For each question, choose the best answer.

 

1.The main purpose of an intake interview is to:

A.provide a starting point for providing help.

B.find a way to categorize an individual.

C.allow the client to complete intake forms.

D.offer solutions for the client’s problem(s).

 

 

2.The case manager communicates helping attitudes by:

A.treating all clients in the same way.

B.showing respect, empathy, and cultural sensitivity.

C.drawing attention to a client’s minority status.

D.assuming that the client understands what you are saying.

 

 

3.Whenever a case manager is conducting an intake interview with an individual, the physical arrangement of furniture should allow the case manager and the individual to be at right angles without tables or desks between them. This is important because:

A.clients cannot always be trusted, and the case manager should be able to see them.

B.clients who have a physical disability will sometimes try to exaggerate or minimize their disability.

C.it gives the case manager room to lean forward and touch the client if he or she is upset.

D.it facilitates appropriate eye contact, positive body language, and equality of position.

 

 

4.When working with clients who are Native-American, the case manager should:

A.maintain eye contact and lean toward the client to help him or her feel more comfortable.

B.help the client make decisions because he or she may not understand the available services.

C.understand that sharing personal information is difficult and sometimes embarrassing.

D.not treat the client in any special manner.

 

 

5.People who are African-American usually:

A.like to share their personal stories.

B.feel comfortable in social service agencies.

C.prefer to talk about the present.

D.make decisions without talking to their families.

 

 

6.Clients with a background of Spanish language and customs:

A.are submissive to authority and need to be questioned directly.

B.view informality as an important part of any activity.

C.look to the case manager for advice about the future.

D.have none of the above characteristics.

 

 

7.In general, case managers who are culturally sensitive understand that:

I.each client is unique.

II.sustained eye contact is essential.

III.language has different meanings.

IV.biases can hurt the relationship.

 

A.II, III and IV

B.I, II, III, and IV

C.I, III and IV

D.I, II and III

 

 

8.Effective communication skills include which of the following?

I.Using language that the person understands.

II.Congruence between verbal and nonverbal messages.

III.Giving advice in an attempt to offer solutions.

IV.Being sensitive to any cultural differences.

 

A.II, III and IV

B.I and II

C.III and IV

D.I, II and IV

 

 

9.In the acronym SOLER, the R stands for:

A.respond.

B.reflect.

C.review.

D.relax.

 

 

10.According to Long, Paradise, and Long (1981), questioning is a complex skill because:

I.it may assist and inhibit the helping process.

II.women may not know how to respond.

III.the client may feel as if he or she is being examined.

IV.it focuses attention in a particular direction.

 

A.I, II and III

B.I, III and IV

C.II and IV

D.I and III

 

 

 

 

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