31.Which of the following is not a force for culture change?
a.The learning organization
b.Diversity
c.Large group intervention
d.Reengineering and horizontal organizing
32.Organizational development often entails large group intervention that involves:
a.radical or transformational change in organizations.
b.electronic data interchange for the organization as a whole.
c.teaching hourly and salaried workers how to participate in strategic planning.
d.attempts to bring new emphasis to total quality management.
33.____ focuses on the human and social aspects of the organization as a way to improve the organization’s ability to adapt and solve problems.
a.Organizational innovation
b.Organizational change
c.Change process
d.Organization development
34.When an organization development consultant brings together a group to discuss and solve problems such as conflicts, goals, decision making, or communication, the intervention technique is called:
a.survey-feedback.
b.team building.
c.culture management.
d.technical training.
35.Organizational barriers to change include all of the following except:
a.uncertainty avoidance.
b.fear of loss.
c.coordination for change implementation.
d.excessive focus on costs.
36.Which of the following is not an environmental demand for change as described by the text?
a.Continuous
b.Episodic
c.Periodic
d.Disruptive
37.CDs all but wiped out the phonograph indusry, and now Apple’s iPod and streaming music from companies such as Europe’s Spotify are threatening the same fate for CDs. Netflix’s approach to delivering movies through the mail and via streaming was a change for Blockbuster, which ultimately filed for bankruptcy. These are all examples of _____ change.
a.disruptive
b.continuous
c.episodic
d.annual
38._____ is the generation of novel ideas that may meet perceived needs or respond to opportunities.
a.Brainstorming
b.Skunkworks
c.Change
d.Creativity
39.Mike Hall, CEO of Borrego Solar Systems, holds internal “innovation challenge’ contests on the company intranet to get his shy, introverted engineers to speak up with their ideas for improving the business. Employees vote on their favorites and the winner takes home a cash prize. Borrego Solar Systems utilizes which of the following approaches?
a.Top-down
b.Bottom-up
c.Flat
d.Horizontal
40.In a survey conducted by IBM and Industry Week magazine, _____ percent of respondents identified collaborating with customers and suppliers as having the most significant impact on product development time-to-market.
a.20
b.40
c.60
d.80
41.Clothing retailer Zara gets new styles into stores twice a week. Russell Stover got a line of low-carb candies, called Net Carb, on store shelves within three months after perfecting the recipe, rather than the typical twelve months. These are examples of _____ competition.
a.convenience-based
b.cost-based
c.location-based
d.time-based
42.Which of the following is not a barrier to change?
a.Excessive focus on costs
b.Failure to perceive benefits
c.Certainty avoidance
d.Fear of loss
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