Question : Use the following information for questions 12-14. James a case manager : 1303759

Use the following information for questions 12-14.

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days.

James has been working for New Day for six months, and he has become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release.

James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work.

12.James is beginning to experience burnout. Which of the following are symptoms that indicate burnout for James?

I.Few supportive professional relationships

II.Difficulties in personal relationships

III.Clients who never follow through with treatment

IV.Working with clients with chemical dependencies

V.Working in an acute care facility

A.I, II, III, IV, and V

B.I, II and III

C.II, III and V

D.I, III and IV

13.James might benefit from which of the following activities as a way to counter the effects of burnout?

1.Participate in relaxing activities.

2.Find a different type of employment.

3.Attend to minor client changes.

4.End the unsatisfactory personal relationship(s).

A.I and III

B.I, III and IV

C.II and IV

D.I, II, III, and IV

14.In order to improve the working environment, James decides to focus on improving communication among the case managers. Which of the following areas could James address in his attempt to improve communications with his peers?

A.Develop networking skills.

B.Give compliments to co-workers.

C.Socialize with co-workers.

D.Act non-assertively.

Use the following information for questions 15-18.

Becky has just been hired as a case manager for the Department of Children’s Services. During her first two weeks of work, Becky has felt overwhelmed and has been behind in her paperwork. She is surprised by the large number of clients that she has been assigned, and is not able to complete all of the necessary forms for each client without taking some of her work home with her.

Becky is frustrated, and her supervisor, Louis, recognizes her frustration. Louis asks Becky to come to his office for a meeting, and Becky is able to describe her frustrations to Louis. Because Louis has been working for the agency for 15 years, he immediately recognizes the source of Becky’s frustration, and reassures her that all she needs is a time-management system.

15.In developing an effective time management system for Becky, Louis might suggest which of the following as a first step?

A.Assign priorities

B.Categorize timespans

C.Set goals

D.Sort goals into categories

16.Which of the following would be a logical second step in developing an effective time management system?

A.Assign prioritiesr

B.Categorize timespans

C.Set goals

D.Sort goals into categories

17.Which of the following would be a logical third step in developing an effective time-management system?

A.Assign priorities

B.Categorize timespans

C.Set goals

D.Sort goals into categories

18.Which of the following would be a logical final step in developing an effective time-management system?

A.Assign priorities

B.Categorize time spans

C.Set goals

D.Sort goals into categories