21.Which of the following is NOT an example of a primary emotion?
a.sadness
b.joy
c.fear
d.optimism
22.According to a study on emotions in the workplace, which of the following is TRUE?
a.Women were more disapproving of those who cry on the job.
b.Men were more disapproving of those who cry on the job.
c.Women and men reported crying on the job in approximately equal amounts.
d.Women tend to feel better after crying while men feel worse.
23.Catastrophizing refers to
a.reacting with too much anger.
b.seeing something in a negative light.
c.blowing up a small problem into a large one.
d.the theory that emotions can’t be controlled.
24.When applying the fundamental attribution error to emotional expression, we know all of the following to be true EXCEPT
a.a woman’s anger is most often attributed to internal factors such as personality.
b.a man’s anger is more often judged as justifiable.
c.a woman’s anger is more often seen as unjustified.
d.a man’s anger is most often attributed to internal factors such as personality.
25.The most common reason workers cry on the job is
a.personality conflicts with coworkers.
b.being overloaded with work.
c.stress from home.
d.conflict with supervisors.
26.Men are more likely to express ______________ and _______________ than women.
a.disgust; sadness
b.jealousy; fear
c.anger; aggression
d.contempt; disgust
27.Which of the following is an example of the use of an emotional appeal?
a.Making someone feel guilty for not sharing something.
b.Showing an image of a hungry child to generate pity.
c.Generating fear in someone to sell them a home security system.
d.All of the above are examples of emotional appeals.
28.Research has shown that men are reluctant to provide sensitive emotional support because they
a.don’t want to get involved in someone else’s problems.
b.don’t want to appear feminine.
c.aren’t inherently nurturing.
d.lack the appropriate interpersonal skills to be supportive of one another.
29.Which of the following is NOT true in relation to fear as an obstacle to emotional expression?
a.You may fear to hurt the other person.
b.You may fear to cause a conflict with the other person.
c.Fear is never a good reason to not share your emotions.
d.Fear often comes from not wanting to be vulnerable to attack.
30.The ________________ theory of emotional expression claims that emotional expression was basic to survival and those who were good at it lived while those who weren’t often died early.
a.evolutionary
b.contagion
c.socialization
d.biological
31.In regard to expressing emotions, “owning feelings” means
a.knowing you can’t influence the emotions of others.
b.taking responsibility for your feelings.
c.taking control of your negative emotions.
d.finding the root cause of your emotions.
32.The belief that expressing anger is healthier than bottling it up is called
a.emotional contagion.
b.the anger management hypothesis.
c.the ventilation hypothesis.
d.emotional catharsis.
33.Which of the following is true in relation to the ventilation hypothesis?
a.Venting anger is always healthier than bottling it up.
b.Venting anger can actually make you feel angrier.
c.Women express more anger than men.
d.Anger is a maladaptive emotion that should be avoided.
34.Which of the following is NOT a guideline for dealing with someone who is grieving?
a.Confirm the other person and his or her emotions.
b.Try to help the person focus on the bright side.
c.Give the person permission to grieve.
d.Be sensitive to leave-taking cues.
35.Which of the following should you NOT do when responding to the emotions of others?
a.evaluate the other person’s feelings
b.focus on the other person
c.remember that communication is irreversible
d.focus on nonverbal cues to interpret feelings
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