Question :
36. After designing and conducting a training program, the Program : 1234419
36. After designing and conducting a training program, the Program Director decides to evaluate the course by asking trainees to complete a reaction form. This is an example of which of the following?
A) One-shot posttest-only design
B) One-group pretest-posttest design
C) Multiple time-series design
D) Posttest-only control group design
E) Pretest–posttest control group design
37. Which of the following statements is FALSE regarding employee orientation programs?
A) Fewer companies are placing their new employees in orientation programs as the cost does
not outweigh the benefits.
B) The intent of the orientation is to increase an employee’s job satisfaction and to reduce
turnover.
C) One objective of an employee orientation program is to get the employee to understand the
organization’s culture and quickly adopt the organization’s goals, values, and behaviors.
D) Most employee orientation programs are not properly planned, implemented, or evaluated.
E) Most orientation programs consist of a follow-up meeting to verify that the important
issues have been addressed and employee questions have been answered.
38. When training for international assignments, __________ are recommended to provide a more in-depth view of the host country’s customs, values, and behaviors.
A) informational approaches
B) use of CIT’s
C) field experiences
D) cultural assimilators
E) TV films
39. You have been assigned to develop a training program for newly hired first-line sales managers to cover such topics as company policies and procedures, handling customer complaints, and motivating sales personnel. Which of the following is not recommended?
A) Create a training environment that allows for maximum learning.
B) Provide trainees with feedback during the training.
C) Prepare the learning objectives and choose training methodology before assessment to eliminate bias.
D) Consider on-the-job training if there are experienced managers to assist.
E) Use role playing and behavior modeling to help them learn how to deal with customer
complaints and motivate others.
40. Company ABC has been experiencing high levels of turnover with employees who have been on the job for less than 9 months. Exit interviews indicated that employees are frustrated and confused. What type of training should the company consider to decrease turnover?
A) Cross-cultural training
B) Managerial training
C) Intergenerational training
D) Baby-boomer training
E) Employee orientation
41. Podcasts are an effective method of training because:
A) It allows for trainees to learn new motor skills
B) Trainees are more engaged in the training
C) It allows for two-way communication
D) Whole learning is most effective
E) Use of computers is in decline
42. Trainee characteristics related to trainability include __________.
A) opportunity to perform trained tasks
B) a positive climate for learning
C) high cognitive ability
D) time for practice
E) reinforcement of continuous learning
43. __________ is a feeling of control and accomplishment.
A) Locus of control
B) Positive attitude
C) Consciousness
D) Overlearning
E) Self-efficacy
44. Which of the following training method is used to reproduce physiological and
psychological conditions of the real world?
A) Computer-assisted instruction (CAI)
B) On-the-job training (OJT)
C) Programmed instruction (PI)
D) Equipment simulation
E) Job rotation
45. Which training method allows the trainee to take responsibility of learning the knowledge or skills at his or her own pace?
A) Job rotation
B) Podcasting
C) Experiential learning
D) Massed learning
E) Self-directed learning
46. Which of the following is MOST likely to be included in a new-hire orientation program?
A) Product knowledge training, skill gap analysis, process work flow
B) Company history, policies and procedures, employee introductions
C) Product knowledge training, communication skills, interpersonal skills
D) Listening skills, creative problem solving, motivational skills
E) Conflict resolution, EEO laws, and listening skills
47. A national corporation has completed its first phase of diversity awareness training. HR has been asked to evaluate the training to measure changes in participants understanding of current laws related to diversity and determine future training initiatives. Which methodology would yield the best results?
A) Using statistical measures of association and correlation
B) Running experiments with control groups from benchmark companies
C) Gathering qualitative information from training participants
D) Interviewing training participants to discuss their reactions to the training
E) Testing participants through the use of a pre and post test on the key points of the program
48. The accounting department is adopting a new software program, and training will be provided on the new program to employees in the accounting department. What step of the training process would let the training department know if the training should be conducted for department other than the accounting department?
A) Evaluation
B) ROI
C) Development
D) Assessment
E) Gap Analysis
49. Which of the following statements is true regarding training evaluation?
A) Most companies recognize the importance of evaluation and conduct comprehensive evaluations
B) Favorable trainee reaction data virtually guarantees that a training program was effective
C) Without evaluation it is very difficult to show that training was the reason for any improvement
D) A CEO would not be interested in changes to organizational results as a result of a training program
E) Testing trainees after the training, but not before, is an effective means to assess the degree to which participants mastered the content
50. Which of the following training method is used to reproduce physiological and
psychological conditions of the real world?
A) Computer-assisted instruction (CAI)
B) On-the-job training (OJT)
C) Programmed instruction (PI)
D) Equipment simulation
E) Job rotation
