Your users are calling the help desk, complaining that they are constantly losing work they have done on a document in Word. How can you alleviate this with certainty?
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A. Instruct your users to save their work every 10 minutes.
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B. Have them select “Save AutoRecover Information” every 10 minutes in Options.
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C. Have them select the “AutoSave to file” every 10 minutes on the Review tab.
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D. Have them select the “AutoSave to file” every 10 minutes in Options.
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A user calls your help desk and says that he is trying to configure his Word document so that the text within his paragraphs is stretched from the left margin to the right margin. What is your advice?
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A. Tell him to click the Align Left icon on the Home Ribbon.
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B. Tell him to click the Align Right icon on the Home Ribbon.
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C. Tell him to click the Justify icon on the Home Ribbon.
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D. Tell him to click the Column Width icon on the Page Layout Ribbon.
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Your boss informs you that one of the employees you supervise is under review. She wants you to send him copies of all emails you send to them without them knowing. How do you do this?
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A. Copy her on all emails to that employee.
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B. Blind-copy her on all emails to that employee.
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C. Insert your boss’s signature on all emails to that employee.
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D. Attach an email copy on all emails to that employee.
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Your boss has asked you to edit a document she just created. You want to be able to make suggestions to the document without directly altering any of the text your boss has written. How do you do this?
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A. Use the Spelling and Grammar function.
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B. Insert comments into the document.
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C. Use Microsoft OneNote.
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D. Insert a screenshot into the document.
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You are writing up a contract agreement for a new work assignment you just got with a local business. You want to create the document so that when you send it to the client, the client can’t alter it. How can you do this?
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A. Save it as a DOCX file.
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B. Save it as a DOTM file.
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C. Save it as a PDF file.
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D. Save it as an RTF file.
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What happens when you click “Reply All” for an email that you received?
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A. A single email will be sent to the sender.
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B. An email will be sent to everyone in your contacts.
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C. An email will be sent to everyone on the email server.
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D. An email will be sent to all recipients of the email.
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An employee is setting up an Outlook email account and calls the help desk asking what to put for the incoming mail server. What is the answer?
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A. The fully qualified domain name of the mail server
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B. The IP address of the mail server
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C. The protocol used by the mail server
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D. The webmail address used by the webmail server
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What type of Microsoft Server serves as an email server?
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A. SQL Server
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B. IIS
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C. Exchange 2013
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D. Directory Services
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Your daughter is trying to send a video file to all of her girlfriends, but most of her emails are being returned. She asks you for help. What do you tell her?
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A. Tell her to blind-copy the video files to everyone.
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B. Tell her to upload the file to a cloud drive and email the link to everyone.
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C. Tell her to hold the CTRL key down when she clicks the Insert File icon.
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D. Tell her to zip the file into a compressed file and send it to everyone.
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Your boss is trying to modify a PDF file that he made a year ago. He asks you what he can use to do this. Which of the selections below will not allow him to edit this file?
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A. Word 2010
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B. Office 2013
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C. Adobe Acrobat
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D. Nuance PDF Converter
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How is Office 365 different from Windows Live Office?
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A. Office 365 is free.
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B. Office 365 costs a monthly subscription fee.
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C. Office 365 can be accessed through a web browser.
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D. Office 365 only has limited application options.
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You are training your employees how to save their documents in Word 2013. What menu path do you tell them to use?
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A. Home, Save
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B. Word, Save
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C. File, Save
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D. Review, Save
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Your friend tells you that he is tired of constantly typing his contact information on every email he sends out and asks you if there is a way to automatically input this information. What do you tell him?
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A. Synchronize Outlook with a Word file.
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B. Synchronize Outlook with an Excel spreadsheet.
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C. Create a default signature for all emails.
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D. Create an email template to begin all emails.
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You told your sister about creating bullet points with Word 2013. She calls you and says that she created a list of six bullet points, but she can’t stop creating more bullets because every time she hits the Enter key another bullet is created. She needs your help.
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A. Tell her to hold the Shift key as she hits Enter.
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B. Tell her to hold the Ctrl key as she hits Enter.
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C. Tell her to hold the Alt button as she hits Enter.
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D. Tell her to right-click the mouse as she hits Enter.
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Your boss is very concerned about security for Word 2013. He wants to disable Macro settings within his Word documents. How do you instruct him to do this?
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A. File, Options, Trust Center, Macro Settings “Disable all macros with notification”
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B. Security, Options, Trust Center, Macro Settings “Disable all macros with notification”
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C. File, Security, Trust Center, Macro Settings “Disable all macros with notification”
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D. File, Options, Security, Macro Settings “Disable all macros with notification”
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Your sister wants to purchase Microsoft Office 2013 for her new laptop. She doesn’t want to pay for a subscription and she wants to pay the least amount of money possible. The applications she plans on using are Word, Excel, and Outlook. Which version of Office do you recommend for her?
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A. Office Home and Student
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B. Office Home and Business
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C. Office Professional
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D. Office 365
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When would you use a template when working with Word 2013?
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A. When you want to create a document that will be saved to the cloud
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B. When you want to create a document that will work in Google Docs
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C. When you want to create a document that will work in Office 2010
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D. When you want to create a document from a ready-made design
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The name of the company you work for has recently changed. Because of this, you will need to go through some of the company Word documents and change the name for every instance that the company appears within the document. What is the easiest way to do this?
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A. Use the “Change Name” utility on the Reference tab ribbon.
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B. Click the Search command on the Review tab ribbon.
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C. Click the Search command on the Home tab ribbon.
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D. Click the Replace command on the Home tab ribbon.
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A start-up company has hired you to implement an email strategy for its organization. The company wants all of its employees to have an enterprise-level email client and is considering Windows Live. They ask you if there are any limitations about this email solution. Which selection below is a major limitation?
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A. Windows Live can’t insert signatures.
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B. Windows Live can’t blind copy recipients.
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C. Windows Live can’t use the IMAP protocol.
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D. Windows Live has limited Exchange Server integration.
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Someone calls your help desk in a panic that she can’t find the document she was just working on after opening up a second document. How can you help her?
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A. Tell her to click the “Show Documents” icon located in the View Ribbon.
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B. Tell her to right-click anywhere inside the View Ribbon tab and select the document.
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C. Tell her to hold the Windows key down and press the up/down arrow and select the document.
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D. Tell her to right-click on the Word Icon in the task bar and select the document.
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