Question : 78.In the communication process, filtering occurs when: A.the sender carefully selects : 1243942

78.In the communication process, filtering occurs when: 

A.the sender carefully selects words that the receiver is most likely to understand correctly.

B.the receiver removes noise from the communication process so that the sender’s message is more accurately understood.

C.people communicate mainly positive information about themselves by screening out negative information.

D.an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.

E.the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading e-mail messages.

79.Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learnt about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation? 

A.Media richness

B.Persuasive communication

C.Filtering

D.Flaming

E.Information overload

80.Buffering, summarizing, and omitting are ways to: 

A.reduce information overload.

B.avoid organizational risk.

C.avoid the risk of flaming.

D.improve communication between men and women.

E.increase media richness.

81.In Alphatech Systems, an e-mail software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees in this company can quickly identify the most important e-mail messages, and overlook the junk mail. This e-mail feature improves communication by: 

A.increasing media richness.

B.reducing information load.

C.minimizing emotional contagion.

D.reducing the use of jargon.

E.increasing social acceptance of mails.

82.You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm. The Japanese executives were very silent during the presentation. Most people in the United States would view this silence as: 

A.a symbol of interpersonal harmony.

B.an indication that the Japanese are thoughtfully contemplating what you have just said in your presentation.

C.an agreement to the proposal made by you.

D.a respect for your presentation.

E.a lack of communication.

83.How do men and women generally differ in their communication styles in organizational settings? 

A.Men are more likely than women to communicate to strengthen relationships.

B.Women are more likely than men to give advice quickly and frequently.

C.Women are usually more sensitive than men to the listener’s nonverbal cues.

D.Men tend to engage less in report talk than women.

E.Men apologize more often in their conversations and interactions than women.

84.The three main components of active listening, in order, are: 

A.sensing, evaluating, and responding.

B.encoding, decoding, and transmitting.

C.inferring, deferring, and referring.

D.summarizing, encoding, and responding.

E.buffering, summarizing, and omitting.

85.Active listeners improve their sensing activities by: 

A.forming an opinion early in the process.

B.postponing evaluation of the message.

C.clarifying the message during presentation.

D.estimating the learning often.

E.maintaining a casual posture when listening.

86.Active listeners improve their evaluating activities by: 

A.organizing the information provided in the speech.

B.forming an opinion before presentation.

C.clarifying the message.

D.interrupting when they disagree with the speaker.

E.providing some criticism of all the ideas presented.

87.Which of the following active listening processes includes showing interest and clarifying the message of the speaker? 

A.Evaluating

B.Responding

C.Persuading

D.Recording

E.Sensing