80.Identify the task-related characteristics in the ‘five C’s’ of effective member behaviors.
A.Comforting and communicating
B.Cooperating and conflict resolving
C.Coordinating and communicating
D.Conflict resolving and coordinating
E.Comforting and cooperating
81.”Fault lines” are more likely to occur when teams:
A.have very few members.
B.are involved in sequential interdependence.
C.engage in participative management.
D.are highly interdependent.
E.are diverse.
82.Teams with strong fault lines:
A.experience more dysfunctional conflict within the team.
B.proceed more quickly through the team development process.
C.have team members with similar demographic and professional backgrounds.
D.have very few members in the team.
E.have better interpersonal relations.
83.A diverse team is better than a homogeneous team:
A.when designing and launching a new product or service.
B.on tasks requiring a high degree of cooperation.
C.in situations where the team must reach the performing stage of team development quickly.
D.in most organizational activities as they will have fewer conflicts.
E.if the team is working on a project that involves routine tasks.
84.Which of the following generally occurs during the storming stage of team development?
A.Members learn about each other and evaluate the benefits and costs of continued membership.
B.Members shift their attention away from task orientation to a socio-emotional focus as they realize their relationship is coming to an end.
C.Members learn to coordinate their actions and become more task-oriented.
D.Members develop their first real sense of cohesion and, through disclosure and feedback, make an effort to understand and accept each other.
E.Members try to establish norms of appropriate behavior and performance standards.
85.During the _____ stage of team development, team members shift their attention away from task orientation to a relationship focus.
A.forming
B.storming
C.norming
D.adjourning
E.performing
86.A role is a set of behaviors that people are expected to perform because:
A.they need to present a certain image in their organization.
B.they hold certain positions in a team and organization.
C.of certain aptitudes and tastes that they possess.
D.of the nature and type of the team environment.
E.of the interpersonal conflicts in the team.
87.Which of the following is a major problem associated with team building activities?
A.They cannot be used to clarify the team’s performance goals.
B.They do not focus on improving relations among team members.
C.Team building consists of informal activities rather than formal activities.
D.Team building attempts slow down the team development process.
E.They are used as general solutions rather than specific solutions.
88.How do norms affect the behavior of team members?
A.They encourage members to try new behaviors not previously sanctioned by the team.
B.They encourage the members to think out of the box and provide innovative solutions.
C.They help the team regulate and guide the behaviors of its members.
D.They help the team move from the forming to storming stages of team development.
E.They enable team members to have complete autonomy in their functioning.
89.If a dysfunctional norm is very deeply ingrained in a team, the best strategy is probably to:
A.tell the group that corporate leaders are willing to tolerate the dysfunctional norm.
B.disband the group and replace it with people having more favorable norms.
C.supplement the existing group with one or two people having more favorable norms.
D.introduce rewards that support the dysfunctional norm.
E.provide direct reinforcement and punishment to the employees.
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