61. Which of the following is a disadvantage of interactive video training?
A. Training is not individualized
B. Costs of developing the courseware are relatively high
C. Employees do not receive immediate feedback about their performance
D. Training is not convenient for both employees and employers
Interactive video combines the advantages of video and computer based instruction. Instruction is provided one-on-one to trainees via a personal computer.
62. Which one of the following is not characteristic of e-learning?
A. It involves the use of web-based training, distance learning, and virtual classrooms.
B. It enhances learning as learners are more engaged through the use of video, graphics, sound, and text.
C. It increases training time due to its “remote” nature and lack of trainer interaction.
D. It focuses on learning solutions that go beyond traditional training.
There are three important characteristics of e-learning. First, e-learning involves electronic networks that enable information and instruction to be delivered, shared, and updated instantly. Second, e-learning is delivered to the trainee via computers with Internet technology. Third, it focuses on learning solutions that go beyond traditional training to include information and tools that improve performance.
63. Repurposing refers to:
A. the ability for trainees to actively learn through self-pacing exercises, exploring links to other materials, and holding conversations with other trainees and experts.
B. directly translating an instructor-led, face-to-face training program online.
C. any effort designed to redirect or modify an employee’s behavior.
D. tying e-learning to the company’s strategic business objectives.
In their haste to develop online learning, many companies are repurposing bad training.
64. _____ refers to the ability of trainees to actively learn through self-pacing, exercises, exploring links to other material, and conversations with other trainees and experts.
A. E-learning
B. Repurposing
C. Blended learning
D. Learner control
Online learning allows activities typically led by the instructor (presentation, visuals, slides), trainees (discussion, questions), and group interaction (discussion of application of training content) to be incorporated into training without trainees or the instructor having to be physically present in a training room.
65. Adventure learning appears to be best suited for:
A. developing skills related to group effectiveness.
B. developing specific on-the-job production skills.
C. teaching new facts or alternative problem-solving solutions.
D. continuously attempting to learn new things to apply for quality improvement.
Adventure learning focuses on the development of teamwork and leadership skills by using structured outdoor activities.
66. What method of team training shows a team how to share information and decisions to maximize team performance?
A. Six sigma training
B. Cross-training
C. Coordination training
D. Team leader training
Coordination training is especially important for commercial aviation and surgical teams, who monitor different aspects of equipment and the environment but must share information to make the most effective decisions regarding patient care or aircraft safety and performance.
67. Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:
A. adventure learning.
B. self-directed learning.
C. action learning.
D. team training.
Action learning involves between 6 and 30 employees; it may also include customers and vendors.
68. _____ training provides employees with measurement and statistical tools to help reduce defects and to cut costs.
A. Six Sigma
B. TQM
C. Team quality
D. Variance training
Six Sigma is a quality standard with a goal of only 3.4 defects per million processes.
69. _____ costs relate to design of the training program, including costs to buy or create the program.
A. Development
B. Operational
C. Administrative
D. General services
Two types of costs are important: development costs and administrative costs.
70. Training evaluation that measures what trainees thought of the training content and instructors is called:
A. cognitive outcomes.
B. results outcomes.
C. content outcomes.
D. affective outcomes.
Training outcomes can be categorized as cognitive outcomes, skill-based outcomes, affective outcomes, results, and return on investment.
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