56.Which of the following does ability include?
A.Aptitudes and learned skills
B.Natural aptitude and intensity
C.Persistence and direction
D.Intensity and learned capabilities
E.Direction and intensity
57.All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employees’:
A.aptitudes.
B.attitude.
C.motivation.
D.organizational citizenship.
E.learned capabilities.
58.Which of the following actions ensure that selected candidates have appropriate aptitudes to perform the job?
A.Hiring applicants with appropriate aptitudes
B.Training employees so that they develop appropriate aptitudes
C.Motivating employees to have appropriate aptitudes
D.Providing resources that allow employees to perform their jobs
E.Providing employees with the latest technology
59.Travel Happy Corp. gives simple accounts to newly hired employees, and then adds more challenging accounts as employees master the simple tasks. This practice mainly:
A.improves role perceptions.
B.increases person-job matching.
C.reduces employee motivation.
D.provides more resources to accomplish the assigned task.
E.improves employee aptitudes.
60.Which of the following refers to a person’s beliefs about what behaviors are appropriate or necessary in a particular situation?
A.Natural aptitudes
B.Role perceptions
C.Competencies
D.Locus of control
E.Situational factors
61.You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. According to the MARS model, these new employees will likely:
A.emphasize the utilitarianism principle in their decision making.
B.have lower job performance due to poor role perceptions.
C.have high job performance because they are motivated and able to perform the work.
D.have above-average organizational citizenship.
E.have a high degree of differentiation according to Holland’s classification of occupations.
62.To reduce the amount of non-recyclable waste that employees throw out each day, a major computer company removed containers for non-recyclable rubbish from each office and workstation. This altered employee behavior mainly by:
A.increasing employee motivation to be less wasteful.
B.helping employees to learn how to be less wasteful.
C.altering situational factors so that employees have more difficulty practicing wasteful behavior.
D.increasing aptitudes that make employees less wasteful.
E.increasing organizational citizenship so that employees will be less wasteful.
63._____ refers to goal-directed behaviors under the individual’s control that support organizational objectives.
A.Organizational citizenship
B.Counterproductive behavior
C.Task performance
D.Maintaining attendance
E.Intensity
64.Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of:
A.role perception.
B.counterproductive behavior.
C.task performance.
D.organizational citizenship.
E.job matching.
65.Lawrence stole a clock from his workplace. Which of the following refers to Lawrence’s activity?
A.Productive behavior
B.Counterproductive behavior
C.Task performance
D.Organizational citizenship behavior
E.Job matching
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