Question :
61. The _____ approach minimizes subjectivity, relying objective, quantifiable indicators of : 1251049
61. The _____ approach minimizes subjectivity, relying on objective, quantifiable indicators of performance.
A. quality
B. comparative
C. results
D. attribute
Results approach is highly acceptable to both managers and employees. It links an individual’s results with the organization’s strategies and goals.
62. A performance management system designed with a strong quality orientation can be expected to do all of the following EXCEPT:
A. emphasize an assessment of both person and system factors in the measurement system.
B. emphasize that managers and employees work alone to solve performance problems.
C. involve both internal and external customers in setting standards and measuring performance.
D. use multiple sources to evaluate person and system factors.
A performance management system designed with a strong quality orientation can be expected to emphasize that managers and employees work together to solve performance problems.
63. Advocates of the quality approach believe that most U.S. companies’ performance management systems are incompatible with the quality philosophy for a number of reasons. Which one of the following is NOT among these reasons?
A. Most existing systems measure performance in terms of quantity, not quality.
B. They involve both internal and external customers in setting standards and measuring performance.
C. Companies do not share financial rewards of successes with employees.
D. Employees are held accountable for good or bad results to which they contribute but do not completely control.
A performance management system designed with a strong quality orientation can be expected to involve both internal and external customers in setting standards and measuring performance. Also, rewards not being connected to business results is one of the reason advocates of the quality approach believe that most U.S. companies’ performance management systems are incompatible with the quality philosophy.
64. Quality advocates suggest that performance evaluations should do all but one of the following. Name the exception.
A. Performance evaluations should include a discussion of the employee’s career plans.
B. Two types of feedback should be provided: subjective and objective.
C. Employee performance evaluations should be linked to compensation.
D. The performance appraisal system should avoid providing an overall evaluation (rating) of the employee.
Linking compensation to the performance management system is one of the recommendations for developing an effective performance management system.
65. Which of the following statistical process quality control techniques helps identify redundancies in jobs that increase manufacturing or service time?
A. Cause-and-effect diagrams
B. Control charts
C. Pareto charts
D. Process-flow analysis
Process-flow analysis identifies each action and decision necessary to complete work, such as waiting on a customer or assembling a television set.
66. The quality control technique that lists causes of a problem in decreasing order of importance is a:
A. cause-and-effect diagram.
B. control chart.
C. Pareto chart.
D. process-flow analysis.
A Pareto chart highlights the most important cause of a problem. The assumption of Pareto analysis is that the majority of problems are the result of a small number of causes.
67. Which quality control technique is useful for understanding the amount of variance between an outcome and the expected value or average outcome?
A. Control chart
B. Histogram
C. Cause-and-effect diagram
D. Process-flow analysis
Histograms display distributions of large sets of data. Data are grouped into a smaller number of categories or classes.
68. Which quality control technique shows the relationship between two variables, events, or different pieces of data?
A. Scattergram
B. Control chart
C. Pareto chart
D. Process-flow analysis
Scattergrams help employees determine whether the relationship between two variables or events is positive, negative, or zero.
69. Identify the evaluation approach to performance measurement that meets the following criteria: very high strategic congruence, usually high validity, high reliability, high acceptability, and high specificity.
A. Comparative
B. Attribute
C. Behavioral
D. Results
The results approach has a very high strategic congruence, high validity, high reliability, high acceptability, and high specificity compared to comparative, attribute, behavioral, and quality approaches.
70. Identify the approach to performance measurement that meets the following criteria: poor strategic congruence, modest to possibly high validity, little to modest reliability, moderate acceptability, and very low specificity.
A. Comparative
B. Attribute
C. Behavioral
D. Results
Comparative approach has poor strategic congruence, modest to possibly high validity, little to modest reliability, moderate acceptability, and very low specificity compared to results, attribute, behavioral, and quality approaches.
