Multiple Choice Questions
48.The main objective of force field analysis is to help change agents to:
A.identify ways to control the external environment.
B.find ways to increase the driving forces for change.
C.diagnose the situation better by understanding the driving and restraining forces for change.
D.determine whether change is necessary in the organization or not.
E.determine and single out the force that causes organizational resistance for change.
49.Which of these forces pushes organizations toward a new state of affairs?
A.Process forces
B.Driving forces
C.Parallel learning structures
D.Restraining forces
E.Vertical learning structures
50.Which of these forces are commonly called resistance to change?
A.Process forces
B.Driving forces
C.Parallel learning structures
D.Restraining forces
E.Unfreezing forces
51.Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?
A.Parallel learning structures
B.Process consultation
C.Appreciative inquiry
D.Quantum change
E.Force field analysis
52.Unfreezing refers to:
A.getting one’s own way in organizational politics.
B.wrong management practices that discourage newcomers from staying with the organization.
C.ensuring that the change effort is diffused to others within the organization.
D.the process of improving organizational communication.
E.producing disequilibrium between the driving and restraining forces of change.
53.In organizational change, unfreezing may occur by:
A.increasing the restraining forces.
B.increasing the driving forces.
C.reducing the urgency to change.
D.changing individuals in key positions.
E.reducing the pace of the change.
54.Increasing the driving forces and reducing the restraining forces tends to:
A.reduce the need for change.
B.unfreeze the status quo.
C.refreeze the status quo.
D.decrease environmental stability.
E.produce environmental equilibrium.
55.Refreezing refers to:
A.getting one’s own way in organizational politics.
B.a management practice used to discourage newcomers from engaging in organizational politics.
C.aligning the organization’s systems with the desired behaviors to support and reinforce the new role patterns.
D.repeating the change process to obtain better organizational outcomes and employee performance.
E.producing disequilibrium between the driving and restraining forces of change.
56.The emerging view among change management experts is that resistance to change:
A.needs to be seen as a resource.
B.refers to the fact that employees are happy with the status quo and can perform well only in the status quo.
C.is the change agents’ distorted perception of employee behavior based on their own doubts about the success of the change process.
D.indicates that change is not required in the organization.
E.is an impediment to change.
57.The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region. The regional executives tried to prevent this restructuring just because it would weaken their power and reduce their salaries in the long term. This action by the regional executives is mainly an example of resistance due to:
A.direct costs.
B.saving face.
C.fear of the unknown.
D.breaking routines.
E.incongruent organizational systems.
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