41) In “CIM” plants, ________ give instructions that are automatically set up.
41) ______
A) customers
B) plant managers
C) competitors
D) computers
E) engineers
42) Which of the following are strategic decisions?
42) ______
A) Choose how to compete in the long-term.
B) Describe the opportunities employees should seek.
C) Seek sources of competitive advantage
D) Match quality of goods to price customers are willing to pay.
E) All of the above
43) Which of the following questions are not used to develop strategy?
43) ______
A) How do we assure timely access to appropriate quality?
B) Is cash available or will we have to raise additional cash?
C) How will we allocate this month’s vacation time in manufacturing?
D) Who are our most important customers?
E) How do we differentiate our products from our competitors?
44) The value chain is the
44) ______
A) sequence of functions in which value is added at specific target areas of improvement.
B) sequence of business functions in which value is proportionately added to the products or services of an organization.
C) process by which products and services are critiqued for their value.
D) sequence of business functions in which customer usefulness is added to the products or services of an organization.
E) sequence of business functions in which value is deducted from the products or services of an organization.
45) What aspect of business analysis focuses on the sequence of business functions?
45) ______
A) product design
B) customer service
C) research and development
D) quality
E) value chain
46) Which of the following is False concerning the Value Chain of Business Functions?
46) ______
A) An organization can realize gains from having individual parts of the value chain work concurrently.
B) Senior managers from individual parts of the value chain have a responsibility in deciding on the organization’s overall strategy.
C) Managers should always proceed sequentially through the value chain, since distribution for example cannot occur before production is completed.
D) Senior managers from individual parts of the value chain have a responsibility in deciding on the how resources are to be obtained and used, and how rewards are to be given.
E) The value chain includes all activities from the idea stage through to providing support to customers.
47) When a company works with its supplier to reduce material-handling costs, this is an example of
47) ______
A) a strategic marketing focus.
B) the customer-driven approach.
C) a conflict of interest.
D) a key success factor.
E) total value-chain or supply chain analysis.
48) Determining the number of components to put into a computer monitor is an example of which of the following value chain functions?
48) ______
A) Marketing
B) Design of products, services, and processes
C) Research and development
D) Production
E) Distribution
49) Choosing a subcontractor to run our website is an example of which of the following value chain functions?
49) ______
A) Distribution
B) Research and development
C) Marketing
D) Design of products, services, and processes
E) Production
50) Customer response time describes
50) ______
A) The speed at which our customers respond to our requests.
B) The speed at which our competitors respond to our customers’ requests.
C) The speed at which we respond to our customers’ requests.
D) The speed at which our customers respond to our competitors’ requests.
E) None of the above
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