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Week 1 – Quiz

Due Oct 7 at 11:59pm  Points 10  Questions 10  Time Limit None

Instructions

 This quiz consists of 10 questions and is worth 5% of your course grade.

Attempt History

Attempt Time Score

LATEST Attempt 

Score for this quiz: 9 out of 10

Question 1

1 / 1 pts

In the role episodic model of ethical dilemmas, the “misuse of data” ethical dilemma is an aspect of __________.

  the client system 

  consequences 

  process 

  antecedents 

The correct answer can be found in Section 1.6 under the heading “The Stakeholder Approach” in Organizational Change, Second Edition.

Question 2

1 / 1 pts

Kieran’s company is undergoing change, and employees are being encouraged to see old behaviors and attitudes as useless as part of a process that helps create an emotional need for change. Which of Lewin’s general states of change is Kieran’s company experiencing?

  unfreezing 

  moving 

  reforming 

  refreezing 

The correct answer can be found in Section 1.3 under the heading “The Three Stages of Change: Unfreezing, Moving/Changing, Refreezing in the Force Field” in Organizational Change, Second Edition.

Question 3

1 / 1 pts

Organizational change is most likely to occur in an ethical fashion when team members __________.

  defer all ethical decisions to the human resources department 

  act with integrity, honesty, and openness in all communications and transactions

  avoid communicating directly with other team members 

  place their own values and obligations above those of others 

The correct answer can be found in Section 1.6 under the heading “The Stakeholder Approach” in Organizational Change, Second Edition.

Question 4

1 / 1 pts

Of the following, which represents a force for stability in an organization?

  competitive advantage 

  transaction costs 

  cost containment 

  control 

The correct answer can be found in Section 1.4 under the heading “Balancing Forces for Change and Stability” in Organizational Change, Second Edition.

Question 5

1 / 1 pts

Which of the following types of change involves improving upon what already exists?

  modular transformation 

  transformational 

  transitional 

  developmental 

The correct answer can be found in Section 1.5 under the heading “Types of Organizational Change” in Organizational Change, Second Edition.

Question 6

1 / 1 pts

The author defines __________ and __________ as examples of collaborative economies that are forcing change.

  Uber; Airbnb 

  Rand McNally; Google Maps 

  Samsung; Sony 

  YouTube; Amazon 

The correct answer can be found in Section 1.4 under the heading “Economic Forces” in Organizational Change, Second Edition.

Question 7

1 / 1 pts

Change management specialists often work __________.

  in isolation 

  anonymously 

  on teams 

  in pairs 

The correct answer can be found in Section 1.2 under the heading “Change Management” in Organizational Change, Second Edition.

Question 8

0 / 1 pts

Which of the following is a type 1 error that managers sometimes make in response to their perceptions of external e change?

  Managers perceive the environment as stable, when in fact it is turbulent.

  Managers perceive the environment as turbulent, when in fact it is stable.

  Managers have no views on the external environment. 

You Answered

  Managers have conflicting views on the stability of the external environment.

The correct answer can be found in Section 1.4 under the heading “Type 1 and 2 Errors” in Organizational Change, Second Edition.

Question 9

1 / 1 pts

Which of the following is NOT the case with regard to climate change issues and company competiveness?

  Consumers expect companies to incorporate “sustainable” operational practices.

  Many companies face the challenge of addressing climate change. 

  Environmental regulations and restrictions have little impact on companies.

  Major organizations are making changes based upon climate considerations.

The correct answer can be found in Section 1.4 under the heading “Environmental Forces” in Organizational Change, Second Edition.

Question 10

1 / 1 pts

Which of the following is NOT one of Lewin’s general stages of change?

  moving 

  unfreezing 

  reforming 

  refreezing 

The correct answer can be found in Section 1.3 under the heading “The Three Stages of Change: Unfreezing, Moving/Changing, Refreezing in the Force Field” in Organizational Change, Second Edition.

Quiz Score: 9 out of 10

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