Question : 21) To be successful a company should be A) customer driven. B) : 1185952

21) To be successful a company should be

A) customer driven.

B) “driven” by the board of directors.

C) employee driven.

D) management driven.

E) executive driven.

22) There is many aspects of a company that managers should focus on. Which of the following sets describes key success factors for managers in terms of delivering performance to customers?

A) cost and efficiency, time, quality, innovation

B) cost and efficiency, quality, innovation

C) cost and efficiency, shareholder value, quality, innovation

D) cost and efficiency, management by exception, quality, innovation

E) cost and efficiency, budgeting, quality, innovation

23) R&D, production, and customer service are business functions that are all included as part of

A) the value chain.

B) benchmarking.

C) marketing.

D) the supply chain.

E) the company strategy.

24) The value chain is the sequence of business functions in which

A) value is deducted from the products or services of an organization.

B) value is proportionately added to the products or services of an organization.

C) rational experimentation is performed to enhance product compatibility.

D) products and services are evaluated with respect to their value to the supply chain.

E) usefulness is added to the products or services of an organization.

25) Whose perceptions of the company’s products or services are the most important to the manager?

A) board of directors’ perception

B) customers’ perception

C) president’s perception

D) stockholders’ perception

E) competitors’ perception

26) Place the five business functions in the order they appear along the value chain:

A = Customer service

B = Design

C = Distribution

D = Production

E = Research and Development

A) A, E, B, D, C

B) A, C, D, B, E

C) E, B, D, C, A

D) E, B, A, D, C

E) B, E, D, C, A

27) ________ is the generation of, and experimentation with, ideas related to new products, services, or processes.

A) Research and development

B) Design of products, services, or processes

C) Production

D) Marketing

E) Quality control

28) ________ is a strategy that integrates people and technology in all business functions to enhance relationships with customers, partners, and distributors.

A) Supply-chain analysis

B) Customer relationship management

C) Value-chain analysis

D) Continuous quality improvement

E) Differentiation

29) Customer relationship management initiatives use technology to coordinate all

A) production activities.

B) research activities.

C) customer-facing activities.

D) inventory management activities.

E) aspects of strategy implementation.

30) ________ describe(s) the flow of goods, services, and information from the purchase of materials to the delivery of products to consumers, regardless of whether those activities occur in the same organization or with other organizations.

A) Supply chain

B) Key success factors

C) Continuous improvement

D) Customer focus

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July 1, 2023

1) Members of OSHA's $100,000 club have:

A) invested more than $100,000 in health and safety equipment for employees.

B) purchased health and safety insurance coverage of at least $100,000.

C) received fines of $100,000 or more for safety or health violations.

D) paid more than $100,000 in workers' compensation claims.

2) Workplace safety is a significant issue because approximately ________ employees were injured on the job in 2009.

A) 3,000,000

B) 1,000,000

C) 500,000

D) 250,000

3) According to the doctrine of contributory negligence, employers were:

A) not responsible for an employees' injury when another employee's negligence caused the injury.

B) not liable for an employee's injuries when that employee's own negligence caused the injury.

C) responsible for compensating employees for all work-related illnesses and accidents.

D) not responsible for any employees' injuries under any circumstances.

4) Workers' compensation laws vary by state, but all are built on the theory that:

A) employees' personal health insurance should pay the medical costs of any injuries.

B) work-related accidents are costs of doing business and should be paid for by employers.

C) governments are responsible for paying the medical costs related to an employee's injuries.

D) employers are not responsible for employee injuries resulting from the employee's own negligence.

5) Which of the following is a true statement about workers' compensation?

A) Workers' compensation laws are federally mandated and enforced by OSHA.

B) Non-union firms are not required to carry workers' compensation insurance.

C) Workers' compensation is not mandatory in all U.S. states.

D) Most states had workers' compensation programs by 1911.

6) Workers' compensation:

A) pays only if the worker cannot.

B) is considered a no-fault system.

C) is mandatory in all fifty states.

D) covers employees' medical costs with Medicaid.

7) The primary goal of state workers' compensation laws is best described as:

A) providing a means for injured workers to receive care and income without having to sue.

B) determining the cause of work-related accidents and minimizing future accidents.

C) ensuring that employers are not held responsible for accidents caused by worker negligence.

D) spreading the cost of workplace accidents among all workers in the state.

8) The ________ holds that employers are not held liable for an employee's injuries when the negligence of another employee contributed to or caused the accident.

A) doctrine of contributory negligence

B) fellow-servant rule

C) general duty provision

D) "no-fault" rule

9) Which of the following is most likely true?

A) Workers' compensation is a federal program. OSHA is the organization that helps individual states meet workers' compensation standards.

B) Workers' compensation is a federal program that provides compensation to employees injured on the job. OSHA is a federal program that creates and enforces safety standards in the work place.

C) OSHA is a federal program that creates safety standards for work environments. Workers' compensation programs are created by the individual states to provide compensation for employees injured on the job.

D) OSHA is a federal program that provides compensation for employees injured on the job. Workers' compensation programs are state programs that provide compensation for employees injured on the job.

10) Workers' compensation:

A) replaces the worker's entire income until he/she is able to work again.

B) provides benefits for permanent, but not temporary, impairment.

C) gives survivors burial allowances and income benefits.

D) covers medical expenses up to $100,000.