Question :
41.Which of the following a consequence of improved quality control?
A. Greater : 1299482
41.Which of the following is a consequence of improved quality control?
A. Greater warranty costs
B. Higher scrap costs
C. Direct reduction in unit costs
D. Decreased productivity
E. Reduced inventory turnover
42.The effect of improved quality control is to lower the costs of value creation by reducing production and:
A. decreasing inventory turnover.
B. decreasing after-sales service costs.
C. increasing scrap costs.
D. increasing warranty costs.
E. increasing time spent on fixing defects.
43.Manufacturing firms should typically aim at lowering the costs of value creation by:
A. decreasing inventory turnover.
B. stocking huge amounts of inventory.
C. lowering the quality of products.
D. increasing after-sales services cost.
E. reducing production costs.
44.The principal tool that most managers now use to increase the reliability of their product offering is _____, a statistically based methodology for improving product quality. It is a direct descendant of the total quality management philosophy.
A. Six Sigma
B. lean manufacturing
C. just-in-time inventory
D. ISO 9000
E. mass customization
45.The Six Sigma methodology is a direct descendant of the _____ philosophy that was widely adopted, first by Japanese companies and then American companies during the 1980s and early 1990s.
A. total quality management
B. enterprise resource planning
C. business process reengineering
D. just-in-time
E. business process outsourcing
46.The total quality management philosophy was developed by a number of American consultants. Which of the following individuals is one of them?
A. W. Edward Deming
B. Philip Kotler
C. Michael Porter
D. Henry Ford
E. Valerie Zeithaml
47.Which of the following is true of W. Edward Deming’s beliefs about the total quality management philosophy?
A. He suggested that the quality of supervision should be improved by allowing more time for supervisors to work with employees.
B. He argued that management should embrace the philosophy that mistakes, defects, and poor-quality materials are acceptable.
C. He believed that work standards should be defined as numbers or quotas.
D. He believed that achieving better quality requires the commitment of only the top management.
E. He recommended that management should create an environment in which employees will fear recommending improvements.
48.Which of the following companies adheres to the total quality management steps identified by W. Edward Deming?
A. Unisorn Inc. believes in empowering employees by reducing interactions between them and their supervisors.
B. Galaxy Inc. empowers its employees to report problems or recommend improvements without any fear.
C. New Run Inc. bases its work standards solely on numbers or quotas.
D. Ovion Inc. believes that the management is not responsible for training employees in new skills.
E. Tirex Inc. endorses that the achievement of better quality is solely dependent on the lower management.
49.Which of the following best describes the relationship between the number of “sigmas” and the number of errors?
A. The higher the number of “sigmas,” the greater the number of errors.
B. If the number of “sigmas” is a positive value, then the number of errors is always a negative value.
C. The higher the number of “sigmas,” the smaller the number of errors.
D. The number of “sigmas” is independent of the number of errors.
E. If the number of “sigmas” is negative, then the number of errors is always positive.
50.A statistically based philosophy that aims to reduce defects, boost productivity, eliminate waste, and cut costs throughout a company is known as _____.
A. ISO 9000
B. just-in-time
C. Six Sigma
D. lean production
E. total quality management
