Question 1

For any external resources that are used on the project, such as subcontractors, consultants, or vendors, the __________ will define requirements regarding documentation, approvals required, and distribution and include such requirements in subcontracts or purchase orders.

Question options:

project team

project manager

customer

project organization

Question 2

__________ can support team idea generation, brainstorming, problem solving, and decision making.

Question options:

Document management systems

Groupware

Content management systems

Web videoconferencing

Question 3

A project progress report might include the following EXCEPT:

Question options:

progress toward resolution of previously identified problems.

list of activities completed by each of the project team members.

accomplishments since prior report and milestones expected to be reached during next reporting period.

problems or potential problems since prior report and planned corrective actions.

Question 4

A project status review meeting is usually led or called by the:

Question options:

customer.

project manager.

project team.

team member that identified a problem.

Question 5

Listening is more than just letting the other person talk. It must be a/an:

Question options:

passive, not an active, process.

impatient, not a patient, process.

reactive, not a proactive, process.

active, not a passive, process.

Question 6

All of the following are suggestions for improving listening skills EXCEPT:

Question options:

asking questions.

engaging in active listening, providing verbal and nonverbal feedback to the person talking.

interrupting the speaker to state clarification.

focusing on the person talking.

Question 7

Projects that involve a design phase, such as an information system project, may require one or more technical __________ to ensure that the customer agrees with or approves of the design.

Question options:

project status review meetings

problem-solving meetings

post-project evaluation meetings

design review meetings

Question 8

Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful stakeholder:

Question options:

identification.

engagement.

communication.

monitoring and closing.

Question 9

The __________ needs to provide opportunities for regular two-way communication with each __________, not just when an issue or concern is identified.

Question options:

project manager; stakeholder

risk identifier; risk mitigater

communication plan manager; communication channel

communication coordinator; colleague

Question 10

__________ allows the live exchange of information among members of the project team.

Question options:

Teleconferencing

Written communication

Email

Verbal communication

Question 11

Written reports are __________ verbal reports in communicating information about a project.

Question options:

more important than

not as important as

less effective than

just as important as

Question 12

__________ is/are used to manage the content of a website, documents, or files.

Question options:

Document management systems

Groupware

Content management systems

Web videoconferencing

Question 13

The heart of communication is not words, but:

Question options:

understanding.

listening.

talking.

responding.

Question 14

__________ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.

Question options:

Positive

Neutral

Critical

Negative

Question 15

Before a project team meeting, the __________ should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

Question options:

team member that identified a problem

customer

project manager

project team

Question 16

__________ is/are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment.

Question options:

Document management systems

Groupware

Content management systems

Web videoconferencing

Question 17

A final __________ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such is to gain approval from the customer.

Question options:

project status review meeting

post-project evaluation meeting

problem-solving meeting

design review meeting

Question 18

__________ should be held on a regularly scheduled basis.

Question options:

Problem-solving meetings

Post-project evaluation meetings

Design review meetings

Project status review meetings

Question 19

Possible elements of a project __________ plan include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.

Question options:

document

communication

performance

revision

Question 20

__________, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

Question options:

Document management systems

Groupware

Cell phones

Web videoconferencing