11.Current research indicates decision-making groups produce a greater number of quality decisions than do individuals acting as
a. single rational actors
b. authority figure
c. a primary problem solver
d. technical specialists
12.The drawbacks to group decision making include all of the following except
a. domination by a few
b. decreased legitimacy
c. conflicting goals
d. inefficiency
e. consumption of time
13.In participatory management situations, the quality of a group’s decisions depend (in large measure) on the social dynamic skills possessed by
a. participants
b. specialists
c. managers
d. politicians
e. sociologists
14.The idea‑generation technique encouraging consideration of any and all ideas while prohibiting criticism of those ideas is known as
a. guided group interaction
b. transactional analysis
c. leader training
d. brainstorming
e. nominal group technique
15.NGT is designed to
a. generate alternatives
b. regulate interaction
c. evaluate alternatives
d. accentuate similarities
16.Determining the rank order of prioritized alternatives based on a vote cast by members of the decision‑making group is an integral part of
a. the brainstorming approach
b. nominal group training
c. leader training
d. the Delphi technique
17.The Delphi technique differs from NGT in that
a. there is almost no structure in the process
b. there is no face-to-face interaction
c. various alternatives are elicited
d. alternatives are less thoroughly evaluated
e. prioritization is not considered to be important
18.The pragmatic approach to decision making which Charles Lindblom called the “science of muddling through” is better known as?
a.learning by doing
b.humanistic approach
c.satisficing
d.bounded rationality
19.One drawback to the Delphi method is the
a.synergistic effect on the group
b.the members of the group do not make the final decision
c.fairly lengthy time frame involved in the questionnaire phase
d.it does not require the members of the physical presence of the participants
20. Heuristic decisions are
a.quick and easy
b.gut-level choices based on intuition and personal judgment
c.hard and deeply thought out
d.decisions that should never be made.
21. The inability or failure to make decisions in situations where sufficient data has been gathered and some type of decision is necessary is known as
a. procrastination
b. bureaupathic indecision
c. selective indifference
d. role overload
e. vacillation
22.Simon argues that all administrators have limitations on their ability to process information and make rational decisions. This concept is known as
a. organizational anomie
b. garbage can decision-making
c. nominal group technique
d. bounded rationality
23.Which of the following is an example of an external factor that affects choice?
a. the degree of autonomy given to managers
b. the availability of valid information
c. the nature of organizational conflict
d. technological change
24.Which of the following is an example of an internal factor that affects choice?
a.the delegation of sufficient authority to enable managers to carry out their assigned duties
b. social instability
c. legal constraints
d. professional ethics
25.One aspect of brainstorming that is encouraged is
a. piggybacking
b. immediate evaluation of ideas
c. limiting involvement in meetings
d. limiting membership in meetings
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