Question :
80.Direct communication minimizes conflict by:
A.reducing task interdependence.
B.reducing reliance stereotypes about : 1243771
80.Direct communication minimizes conflict by:
A.reducing task interdependence.
B.reducing reliance on stereotypes about the other party.
C.creating organizational buffers.
D.reducing the differentiation in the work force.
E.increasing the available resources.
81.Increasing inventories between sequential work units tends to reduce potential conflict by:
A.reducing resource scarcity.
B.reducing differentiation.
C.increasing the required level of communication between employees in sequential units.
D.reducing ambiguity in resource allocation.
E.reducing task interdependence.
82.What is the major function of integrators in an organization?
A.Reducing interdependence
B.Clarifying rules and procedures
C.Increasing resources
D.Reducing differentiation
E.Improving understanding
83._____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.
A.Inquisitors
B.Arbitrators
C.Mediators
D.Integrators
E.Moderators
84.Third-party dispute resolution activities are classified in terms of their:
A.arbitrariness and firmness.
B.level of process control and level of decision control.
C.assertiveness and cooperativeness.
D.differentiation and interdependence.
E.consequences for the organization.
85.Which of the following is a third-party conflict resolution strategy with low process control and high decision control?
A.Inquisition
B.Arbitration
C.Mediation
D.Imposition
E.Compromise
86.Which of the following third-party conflict resolution strategies is characterized by high process control and high process control?
A.Inquisition
B.Arbitration
C.Mediation
D.Imposition
E.Compromise
87.Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?
A.Inquisition
B.Arbitration
C.Mediation
D.Legislation
E.Imposition
88.Which of the following types of third-party intervention approaches do managers usually adopt?
A.Inquisitional
B.Competitive
C.Mediation-based
D.Arbitration-based
E.Abstainer
89.The third-party conflict resolution intervention that has a high level of control over the final outcome but little control over the process is known as:
A.mediation.
B.inquisition.
C.arbitration.
D.negotiation.
E.compromise.
90.For everyday disputes between two employees, managers should use _____ as a third-party intervention.
A.inquisition
B.mediation
C.arbitration
D.retaliation
E.negotiation
91.The bargaining zone model states that:
A.the physical space around the negotiations affects the negotiation outcome.
B.the negotiation process moves each party along a continuum in opposite directions with an area of potential overlap.
C.the best negotiations occur in a neutral territory.
D.negotiators must try to move the other party from a win-lose orientation towards a win-win orientation.
E.win-lose negotiations typically begin by each party communicating its resistance point.
92.In a purely win-lose situation, the bargaining zone states that:
A.the parties usually apply a collaborative approach to resolving their differences.
B.one should begin negotiations by describing the resistance point for each item on the agenda.
C.the two parties rarely know each other’s initial point.
D.parties tend to move from their target point to their initial point very quickly.
E.neither the target nor the resistance point is revealed to the other party.
93.Initial offer points, target points, and resistance points represent three elements in:
A.the conflict process model.
B.the bargaining zone model.
C.the types of third-party conflict resolution.
D.the sources of conflict.
E.the conflict escalation cycle.
94.When negotiators have an audience watching their progress in the negotiations, the audience’s negotiator:
A.is more likely to give in to the other party’s demands.
B.has more interest in saving face.
C.tends to feel more cooperative towards the other party.
D.tends to be more willing to make concessions to the other party.
E.tends to feel more cooperative and is more willing to make concessions to the other party.
