Question :
11.When driving forces overcome restraining forces and a planned change : 1299169
11.When driving forces overcome restraining forces and a planned change actually takes place, change theorists describe it as
a. equilibrium
b. moving
c. motivation
d. inertia
e. homeostasis
12.If a change becomes fully integrated into the status quo, it does so, according to change theorists, through
a . synergism
b . learning
c. anomie
d . training
e. refreezing
13.The social/psychological process of trying on, adopting, and becoming committed to certain new attitudes or behaviors is known as
a. socialization
b. conformation
c. internalization
d. acculturation
e. ego development
14.Training can be viewed as an intervention designed to induce a substantive change in attitudes and behavior. In order for the trainee to accept, identify with, and internalize the change, it must elicit some type of
a. reinforcement
b. response
c. acceptance
d. support
e. satisfaction
15.If a planned change results in the anticipated improvement, it is likely to foster other changes because it serves as its own
a. justification
b. rationale
c. confirmation
d. reinforcement
e. reaffirmation
16.The first step in any planned change effort is identifying the real problem, known as
a. scanning
b. instrumentation
c. intervention
d. looking for threats
17.Whether a manager deals with root causes rather than the symptoms of a problem will depend primarily on the accuracy of one’s
a. perception
b. intervention
c. database
d. diagnosis
e. examination
18.A climate for planned change is created when recognition of the need for change is coupled with a heightened sense of
a.success
b.planning
c.success
d.dissatisfaction
19._________ was defined as due to risk aversion that plagues public agencies.
a.Strategic planning
b.Organizational development
c.Unfreezing
d.Inertia
20.One of the recommended elements stressed in the process of implementing change was
a.use of force and coercion
b.bribery
c.participatory management
d.Theory X
21. Which of the following choices is a method to unfreeze personnel and prepare them for organizational change?
a.effectively communicate how helpful the change will be
b.introducing rapid change
c.negotiating job conditions
d.agency accreditation
22. Dissatisfaction with the status quo, coupled with a felt need to change is referred to as
a.defrosting
b.conceiving
c.unfreezing
d.insulating
23. If a change becomes fully integrated into the organization, it is called
a.synergism
b.anomie
c.training
d.refreezing
24.____________ managers are future oriented and much more inclined to embark on a program of planned change.
a.Reactive
b.Theory X
c.Theory Y
d.Proactive
25.The process of Planned Change follows three stages that involve
a.vision, goals, and values
b.long term planning, midrange planning and short term planning
c.unfreezing, moving and refreezing
d.alternatives, decision, and evaluation
