It's about Business Communication and our textbook is "Excellence in Business Communication - Tenth Edition"
I was doing my homework and I'm not sure about my answer.
It's all multiple choice. (10 questions)
1. Which of the following statements is most accurate? (Points : 3)
Employers find it easy to find job applicants who write well.
You are born with the ability to be a good writer.
Having good writing skills can improve your chances for promotion and pay increases on the job.
Today's communication technologies have made writing obsolete.
2. Communicators in high-context cultures (Points : 3)
depend on the context of a situation to help convey their meaning.
assume that listeners know very little and must be told practically everything.
tend to be logical, analytical, and action-oriented.
are likely to take words literally.
3. The sentence “We are not able to consider your application at this point in time” could be made more effective by eliminating a(n) (Points : 3)
opening filler.
redundancy.
long lead-in.
compound preposition.
4. The sentence “Please do not hesitate to contact us if you have any questions” could be made more effective by eliminating a(n) (Points : 3)
trite expression.
compound preposition.
redundancy.
opening filler.
5. What is the best closing sentence for an e-mail message that requests information about office furniture? (Points : 3)
Please reply at your earliest convenience.
Please send information about your Mission Hill office furniture line by September 15 so that we can place our order by September 30.
Thank you in advance for your cooperation.
I hope to hear from you soon about your great furniture!
6. Ruth is applying for jobs but she doesn't know how to begin an application letter; she comes to you for advice. In the opening paragraph you would ask her to ________. (Points : 3)
include questions about the company needs
include an explanation about her purpose for writing the letter
briefly mention qualifications
include details of her skills
match AIDA requirements
7. An important step in showing employers that you will be a good fit is to ________. (Points : 3)
customize your résumé to each job opening
research competing organizations
emphasize on overqualification
be elaborate in your communication and send numerous requests and messages to company representatives
make an infographic résumé
8.
Berk is presenting his analysis, regarding the latest tool that his team has developed, to his colleagues in the organization. His manager has advised him to gauge the audience's experience because not everybody has the same background and experience. Therefore, Berk should ________.
(Points : 3)
analyze the mood that people will be in when he speaks to them
think about the mix of general concepts and specific details he will need to present
analyze the mix of men and women, age ranges, socioeconomic and ethnic groups, occupations, and geographic regions represented
anticipate possible objections or questions
estimate how many people will attend
9. Which of the following is true about adapting reports and proposals to the audience? (Points : 3)
If you don't know your audience, it is better to use an informal tone to make a start.
To make the tone formal, speak to readers in the first person, refer to them as you, and refer to yourself as I.
Communicating with people in other cultures often calls for more formality in reports.
To make the tone more informal, emphasize objectivity, avoid personal opinions, and build your argument on provable facts.
Include informal elements such as humor and casual language as they translate well from one culture to another and are good ice-breakers.
10. The introduction of a proposal describes the problem you intend to solve or the opportunity you want to pursue, along with your suggested solution. However, proposal introductions can vary depending on whether the proposal is internal or external, direct or indirect, and most obviously when it is solicited or unsolicited. Which of the following proposal introductions would strengthen the argument that a solicited proposal should be direct in order to garner interest? (Points : 4)
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