D. All of the above
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Question 10 of 40
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2.5 Points
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Which of the following strategies will help organizations move beyond empowerment to enlistment?
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A. Set up a reward system.
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B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected.
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C. Make it clear to implement suggestions.
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D. Empower employees for suggestions that are implemented.
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Question 11 of 40
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2.5 Points
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This step in the Change Facilitation Model is accomplished by conducting face-to-face meetings with employees who are going to have to carry out the practical, day-to-day implementation of the change initiative.
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A. Develop a compelling change picture.
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B. Design the change implementation plan.
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C. Communicate the change picture to all stakeholders.
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D. Conduct a roadblock analysis
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Question 12 of 40
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2.5 Points
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Employee empowerment is:
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A. employee involvement in decision making.
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B. power of the employee to make suggestions that will be reviewed by management.
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C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not.
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D. power of the employee to make a decision without management involvement.
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Question 13 of 40
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2.5 Points
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The __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to.
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A. process plan
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B. mission statement
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C. corporate vision
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D. change picture
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Question 14 of 40
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2.5 Points
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The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.
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A. a quality organization
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B. empowerment
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C. reengineering
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D. workforce readiness
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Question 14 of 40
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2.5 Points
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The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.
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A. a quality organization
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B. empowerment
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C. reengineering
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D. workforce readiness
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Question 16 of 40
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2.5 Points
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The key to motivating people lies in the ability to relate their personal needs to the organization’s:
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A. mission.
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B. vision.
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C. initiatives.
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D. goals.
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Question 17 of 40
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2.5 Points
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One of the main reasons why people in organizations resist change is fear of:
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A. failure.
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B. competition.
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C. the unknown.
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D. multitasking
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Question 18 of 40
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2.5 Points
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Leadership skills are:
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A. inherited.
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B. learned.
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C. Both A and B
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D. None of the above
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Question 19 of 40
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2.5 Points
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__________ leadership is also known as nondirective leadership.
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A. Democratic
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B. Participative
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C. Situational
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D. Autocratic
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Question 20 of 40
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2.5 Points
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A __________ is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.
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A. nominal group
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B. quality circle
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C. integrated team
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D. core
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Question 21 of 40
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2.5 Points
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A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
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A. coalition building.
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B. lobbying.
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C. electioneering.
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D. spreading of rumors and gossip.
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Question 22 of 40
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2.5 Points
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Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?
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A. Environmental improvement team
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B. Departmental improvement team
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C. Process improvement team
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D. Task force
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Question 22 of 40
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2.5 Points
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Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?
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A. Environmental improvement team
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B. Departmental improvement team
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C. Process improvement team
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D. Task force
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Question 24 of 40
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2.5 Points
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Which of the following is a strategy of e-learning?
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A. E-learning must have a statement of purpose.
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B. E-learning works best when there are learning coaches and mentors provided.
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C. E-learning requires close supervision and feedback.
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D. Build in quality to enhance the e-learning experience.
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Question 25 of 40
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2.5 Points
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Productive conflict is stimulated using methods such as:
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A. providing immediate feedback.
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B. making sure team objectives support the strategic directions of the organization.
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C. requiring employees to identify the downside when making suggestions.
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D. instilling a focus on continuous improvement.
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Question 26 of 40
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2.5 Points
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__________ factors are a form of nonverbal communication that include tone, volume, and rate of speech.
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A. Talking
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B. Listening
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C. Body
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D. Voice
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Question 27 of 40
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2.5 Points
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Verbal communication is least effective when:
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A. reprimanding an employee for poor performance.
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B. promoting a safety campaign.
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C. commending an employee for doing a good job.
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D. attempting to resolve conflict between or among employees.
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Question 28 of 40
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2.5 Points
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Which of the following strategies counter the negative influences of advisor and followers?
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A. Personal identity of members
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B. Looking for disagreement among advisors
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C. Relationships among team members
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D. Follower’s identity within the organization
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Question 29 of 40
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2.5 Points
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Team-building activities should be planned around:
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A. the implementation of total quality.
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B. the results of the needs assessment.
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C. team goals.
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D. composite data.
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Question 30 of 40
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2.5 Points
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Bringing together people who have a common cause or goal is a strategy of internal politicians known as:
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A. electioneering.
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B. lobbying.
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C. rumor mongering.
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D. coalition building.
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Question 31 of 40
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2.5 Points
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When putting together a team, the first step is to:
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A. determine the team’s purpose.
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B. create the team’s charter.
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C. identify all potential team members.
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D. focus on team processes
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Question 32 of 40
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2.5 Points
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Topics that are widely addressed in ethics training programs are:
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A. drug and alcohol abuse.
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B. employee theft and sexual harassment.
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C. inaccuracy of books and records.
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D. All of the above
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Question 33 of 40
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2.5 Points
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The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and:
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A. quality of organization.
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B. changing demographics.
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C. change in productivity.
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D. corporate image
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Question 34 of 40
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2.5 Points
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Which of the following character traits promote successful teamwork?
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A. Honesty
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B. Controlling
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C. Impatience
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D. Need to be in-charge (bossy)
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Question 35 of 40
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2.5 Points
|
Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:
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A. be positive, be prepared, be realistic, and don’t be completely negative.
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B. be positive, be prepared, be realistic, be accurate.
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C. be direct, be prepared, be realistic, be accurate.
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D. don’t be completely negative, be positive, be brief, and be understanding.
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Question 36 of 40
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2.5 Points
|
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
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A. coalition building.
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B. lobbying.
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C. electioneering.
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D. the power play.
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Reset Selection
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Question 37 of 40
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2.5 Points
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__________ communication is communication among groups.
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A. One-on-one level
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B. Team-level
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C. Company-level
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D. Community-led
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Question 38 of 40
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2.5 Points
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Effective leadership by definition requires effective:
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A. teamwork.
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B. management.
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C. communication.
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D. facilitation
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Question 39 of 40
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2.5 Points
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The effective team-building process includes all but which one of the following?
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A. Plan.
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B. Design.
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C. Assess.
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D. Execute.
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Reset Selection
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Question 40 of 40
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2.5 Points
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Controlling internal politics begins with the organization’s:
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A. mission.
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B. vision.
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C. strategic plan.
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D. human resources
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