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Student and Trainer/Trainer Details
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Student ID
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Student name
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Contact number
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Email address
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Trainer name
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Jason Chu
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Course and Unit Details
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Course code
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ICT50118/ICT60115
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Course name
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Diploma/Advanced Diploma of IT
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Unit code
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ICTICT608
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Unit name
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Interact with a client on a business level
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Assessment Title
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Assessment 1 – Oral Presentation
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Assessment Submission Method
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☐ By hand to trainer/Trainer
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☐ By email to trainer/Trainer
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☐ Online submission via Learning Management System (LMS)
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☐ By Australia Post to RTO
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☐ Any other method _________________________________________________
(Please mention here)
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Student Declaration
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· I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;
· I have kept a copy of this assessment pack and all relevant notes, attachments, and reference material that I used in the production of the assessment pack;
· For the purposes of assessment, I give the trainer/Trainer of this assessment the permission to:
· Reproduce this assessment and provide a copy to another member of staff; and
· Take steps to authenticate the assessment, including communicating a copy of this assessment to a checking service (which may retain a copy of the assessment on its database for future plagiarism checking).
Student signature: ____________________________
Date: ____/_____/______________
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In this assessment task, you are required to prepare an oral presentation, discussing any of the following topics (choose ONE) below:
· ICT change management
· Information gathering techniques (when planning ICT projects), such as interviews, survey questionnaires, etc.
· Planning process in the development of information and communications technology (ICT) business solutions, for example, discuss the first phase of the Systems Development Life Cycle (SDLC) – Visit
www.tutorialspoint.com/sdlc/sdlc_overview.htm to learn about SDLC
The presentation must include a:
· 10 minutes presentation, and
· 5 minutes Question and Answer (QA) portion at the end.
In total, the whole presentation must not exceed 15 minutes overall.
You need to use presentation aides, like MS Powerpoint (or similar), to enhance the effectiveness of your presentation.
![Image result for powerpoint presentation clipart]()
![Image result for business attire clipart]()
This is an INDIVIDUAL task.
You can come and dress in business attire (OPTIONAL).
The deliverables for this assessment task are the following:
· A set of MS Power-point slides (or similar)
· A set of handouts used in the presentation (optional)
These documents must be uploaded in Moodle using the appropriate submission link on (or before) the due date (
NOTE: If submitting more than one document, it is best to zip it).
Activity 2
Your firm, ICT Outsourced Solutions Provider (ICTISP), provides outsourced ICT support and helpdesk services to all SME’s across Australia. Your services were recently acquired by AIBT.
In this assessment task, you are required to prepare a report for AIBT Management with regards to a Helpdesk Solution required to provide ICT Support in all its campuses nationwide (Sydney, Brisbane and Hobart).
In your report, you need to discuss the general features and capabilities of the ICT solution, including the creation of a service level agreement (SLA) between your firm and AIBT (you can download a sample SLA from
www.giva.com.au/wp/sample-it-help-desk-service-level-agreement-sla.cfm).
Here are sample videos that can help you start:
www.youtube.com/watch?v=M7w3bjSbMrg
www.youtube.com/watch?v=Rcnn-VJRBwc
www.youtube.com/watch?v=-o1fjAomv3o
You may want to look for helpdesk solutions here:
http://au.pcmag.com/software/36293/guide/the-best-helpdesk-software-of-2017
In general, a report should have the following structure:
· A title page
· Table of contents
· Executive summary
· Introduction
· Body
· Conclusion
· Recommendation
· Appendices
This is an INDIVIDUAL task.
The deliverables for this assessment task are the following:
· ICT Solutions report (hardware and software), and
· SLA between ICTISP and AIBT (you can download a sample SLA from
www.giva.com.au/wp/sample-it-help-desk-service-level-agreement-sla.cfm).
These documents must be uploaded in Moodle using the appropriate submission link on (or before) the due date (
NOTE: If submitting more than one document, it is best to zip it).
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