11. The behavioral norms expected within work groups and considered to be among the most important from the organization's perspective are known as:
a.visions
b.organizational culture and credos
c.group cohesion
d.groupthink
12. Which of the following statements regarding group cohesion is NOT accurate?
a.group cohesion can enhance job satisfaction for members.
b.group cohesion can enhance organizational productivity.
c.highly cohesive groups tend to have higher interpersonal exchanges away from the workplace.
d.highly cohesive groups are better able to control and manager their membership better than work groups low in cohesion.
13. Social loafing is usually:
a.a norm of behavior within a group
b.supportive of the development of group cohesion
c.detrimental to the group and may cause interpersonal conflict within the group
d.a stimulant to increased group performance
14. A method for countering social loafing includes:
a.motivational training
b.formal evaluation of member contributions
c.emphasizing task functions
d.setting clear group goals
15. People may engage in immoral acts or even violent behavior as committed members of their group when:
a.group cohesion declines
b.social loafing is emphasized
c.there is a loss of individuality
d.there is not a norm for moral behavior
16. All of the following would be considered positive norms of behavior within a group except:
a.consensus decision making
b.shared leadership
c.loss of individuality
d.open discussion, or free exchange, of information concerning problems confronting the group
17. One of the contributing factors to the violent and aggressive acts that led to the riot that destroyed Los Angeles following the Rodney King verdict in the early 1990's included:
a.group cohesion
b.loss of individuality
c.group sanctions
d.integrated involvement
18. According to the group development model discussed in the text, a group addresses which of the following issues?
a.personal, task, and authority issues
b.cultural, interpersonal, and task issues
c.task, authority, and cultural issues
d.interpersonal, task, and authority issues
19. Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model?
a.purpose, methods, and outcomes
b.trust, personal comfort, and security
c.trust, personal comfort, and inclusion
d.inclusion, personal comfort, and control
20. According to the group development model, which of the following set of issues need to be addressed as part of a group’s authority issues?
a.who is in charge, management of power and influence, and security
b.expected group outcomes, who is in charge, and management of power and influence
c.expected group outcomes, who is in charge, and who has the right to tell whom to do what
d.who is in charge, management of power and influence, and who has the right to tell whom to do what
