Question :
Use the following information for questions 10-12.
Julia a case manager : 1303765
Use the following information for questions 10-12.
Julia is a case manager at a domestic violence shelter in a small, rural community. Because this agency is the only one of its kind in several surrounding counties, Julia’s responsibilities include traveling to different counties and communicating with different officials in these communities.
Oftentimes, Julia is called to respond to crises many miles from her office. She has found herself spending hours at a time away from her desk and has had trouble keeping up with necessary paperwork. Because her job involves so much time away from her office, Julia has started using her personal laptop computer whenever she is working in other locations. By doing so, she has found that she can complete client intake forms and other required documentation more quickly and more accurately because she does not have to wait until she returns to her office to complete the forms. Instead, Julia can complete the forms, and then e-mail them back to the office.
The use of the laptop has contributed to Julia’s ability to complete needed paperwork quickly; because of this, her clients are able to receive services sooner.
10.Although the use of the laptop has ultimately benefited Julia’s clients, she shouldbe cautious because:
A.the information she is sending is confidential in nature.
B.laptops are not always dependable, and she might loose data.
C.she might focus on completing forms, instead of her clients.
D.she might be asked to justify her time away from the office.
11.In order to ensure Julia’s laptop is appropriate for use in her work, she needs to do which of the following?
I.Install a firewall system
II.Use an encryption program
III.Ensure that others do not have access
IV.Have a back-up battery
A.I, II, III, and IV
B.I, II and III
C.II and IV
D.III and IV
12.In addition to protecting sensitive data, Julia also needs to consider which of the following before using e-mail in her work?
I.What types of client services she will provide via e-mail.
II.How she will address issues of communicating with clients via e-mail.
III.Not allowing her family members to have full access to the laptop.
IV.Communicating to clients the steps she will take to protect their information.
A.I, II, III, and IV
B.I and II
C.III and IV
D.I, III and IV
13.Whenever a case manager believes that a client is a threat to him or her self or to other people, the case manager:
A.should refer the client.
B.needs to teach coping skills.
C.must confront the client.
D.has a duty to warn.
14.In our society, managed care is a part of the health and mental health care system. Case managers today must be prepared to face challenges in working with managed care organizations. Which of the following are challenges that case managers might face?
I.Making treatment decisions
II.Choosing cost-efficient providers
III.Providing best services
IV.Advocating for clients
A.I, II and IV
B.II and III
C.III and IV
D.I and III
15.When working with managed care organizations, case managers may serve their clients more effectively by adhering to which of the following guidelines?
I.Write clear, well-documented treatment plans.
II.Encourage clients to use a fee-for-service plan.
III.Help clients understand the managed care system.
IV.Make treatment decisions on behalf of the client.
A.I and III
B.II and III
C.I, II and IV
D.I and IV
16.One of the fundamental principals of case management is:
A.to promote the client’s autonomy.
B.to strictly adhere to ethical codes.
C.to promote your personal values.
D.to determine the competence of clients.
17.When developing plans of care, the preferences of the client:
A.should be considered if they are in line with the case manager’s beliefs.
B.should receive priority in order to promote self-determination.
C.should be heard even though the case manager will make the decision.
D.should be heard so the client will feel respected by the case manager.
18.When helping clients who are thinking about end-of-life decisions, case managers can support client autonomy by attending to which of the following guidelines?
1.Help the client decide who he or she would want to make decisions on his or her behalf.
2.Help the client decide the kind of medical treatment that he or she wants or does not want.
3.Help the client decide how he or she wants to be treated during end-of-life care.
4.Help the client decide whether or not he or she would lie to establish advance directives.
A.I, II, III, and IV
B.I and III
C.II, III and IV
D.II and IV
19.In an ethical dilemma, the case manager should consider which of the following guidelines?
I.What is the purpose of the rule, and how does it help the client?
II.What are the chances that I might get caught if I ignore the rule?
III.What does the client lose and/or gain if the rule is followed?
IV.What are the consequences for the client or for me if I violate the rule?
A.I, II, III, and IV
B.I, II and III
C.II, III and IV
D.I, III and IV
20.When faced with an ethical dilemma, the case manager may be able to petition for an exception to a rule. This is beneficial because:
A.it helps co-workers and administrators recognize the personal commitment of the case manager to his or her clients.
B.it helps those who make the rules see that rapid enforcement may violate the reason for which the rule was made.
C.it helps the client by demonstrating the case manager’s willingness to and dedication in meeting his or her needs.
D.it helps the case manager’s supervisor, because he or she will not be forced to make a decision or be held accountable.
