Question : 71) According to the text, what the best way to : 1346261

71) According to the text, what is the best way to encourage managers to coach employees?

A) Integrating coaching into a strategic plan

B) Showing the effectiveness of coaching

C) Setting specific times for coaching

D) Paying overtime for coaching

72) Sam, a data anaylst, has not been completing tasks as quickly as his manager, Elizabeth, would like. Elizabeth has scheduled a meeting with Sam to discuss the issue. What should Elizabeth do first at the meeting?

A) Ask Sam if he has been having personal problems at home

B) Enroll Sam in a training and development program

C) Tell Sam that he could lose his position soon

D) Define the performance problem for Sam

Case 7.1

Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.

Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.

In the past, Shannon’s sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.

73) Refer to Case 7.1. Shannon’s first step in developing the new performance appraisal system is to:

A) identify the performance dimensions to measure.

B) identify the performance appraisal tool(s) he wants to use.

C) develop the performance management process he will use.

D) communicate the changes in the program to the employees.

74) Refer to Case 7.1. The best appraisal system to enhance cooperation among service personnel would most likely be a:

A) trait-based appraisal system.

B) behavioral appraisal system.

C) relative judgment process.

D) self-review tool.

75) Refer to Case 7.1. The best appraisal system for Shannon’s sales management team would most likely be:

A) rank order.

B) trait based.

C) outcome based.

D) behavioral based.

76) Refer to Case 7.1. What perspective of the performance appraisal process does Shannon most likely have?

A) A political perspective

B) A rational perspective

C) A relative perspective

D) A legal perspective

77) Refer to Case 7.1. Shannon is considering an appraisal system based on relative judgment. Which statement best supports the use of such a system?

A) The firm would benefit from specifying the differences between employees.

B) Managers need to know which employees are the best at the firm.

C) The firm frequently needs to make decisions about pay raises.

D) Employees require specific details about their performance.

Case 7.2

As an HR manager at a publishing firm, you are reviewing performance appraisals for a report to the CEO regarding manager performance. The CEO wants to know not only how employees are doing, but also how well managers are evaluating their employees. Matt, Madeline, and Edward are the firm’s key managers.

Reading through Matt’s evaluations, you note that he tends to rate all of his subordinates in the middle of the scale. You recall a conversation during which Matt commented that his subordinates were overall satisfactory but not excellent. Matt would like to get them more training and institute an incentive program for motivational purposes.

Madeline’s employee evaluations of her team range from excellent to poor. You are startled to see that Madeline has rated Juan rather low. Pulling Juan’s file, you note that he has always had very high ratings until this time. You remember a meeting two months ago when Juan vehemently disagreed with Madeline in front of the CEO, who agreed with Juan’s opinion to Madeline’s embarrassment.

Edward’s employee evaluations have very little justification. Gary, the CEO’s son-in-law, is typically an average performer, but Edward gave him a very high rating. Jenny, another average performer, has a very low rating. You recall a comment from Edward that Jenny needed motivation to work harder.

78) Refer to Case 7.2. You could most likely draw the conclusion that Matt’s evaluations exemplify:

A) a halo effect error.

B) the influence of liking.

C) a problem with organizational politics.

D) a frame-of-reference error.

79) Refer to Case 7.2. Madeline’s evaluation of Juan most likely suggests that she:

A) faces legal issues.

B) has actor/observer bias.

C) has a political agenda.

D) needs frame-of-reference training.

80) Refer to Case 7.2. Madeline’s evaluation of Juan most likely involves a(n) ________ error.

A) central tendency

B) influence of liking

C) frame-of-reference

D) assessment criteria