Question :
CHAPTER TEST QUESTIONS
Objective Questions
For each question, choose the best answer.
1.After : 1303774
CHAPTER TEST QUESTIONS
Objective Questions
For each question, choose the best answer.
1.After the client and the case manager have agreed on a plan of services and determined who will provide the services:
A.service coordination becomes most important.
B.psychological assessment becomes most important.
C.evaluating progress becomes most important.
D.delivering services becomes most important.
2.The client will benefit from the coordination of the services of multiple professionals because:
A.the client will not be held accountable for locating resources.
B.the client will be able to learn self-advocacy skills.
C.the client will be more likely to follow up with appointments.
D.the client will have access to an array of services.
3.Problems in the process of coordinating services include which of the following?
I.Clients may insist on the consideration of his or her values, preferences, and strengths.
II.Professionals may lack agreement about the identification of client problems.
III.Case managers may be unable to clearly define their own role in the process.
IV.Professionals may not deliver the services they have agreed to provide.
A.I and II
B.II and IV
C.II and III
D.II, III and IV
4.In the process of service coordination, a referral may not always go as planned. Whenever this happens, another referral may be made by:
A.the client.
B.the case manager.
C.another professional.
D.the agency.
5.The benefits of systematic resource selection include which of the following?
I.The client and the case manager are able to proceed objectively and deliberately.
II.The case manager will not have to provide advocacy for the clients they serve.
III.The client will be able to follow through with referrals on his or her own.
IV.The client’s motivation to follow through with the referral is reinforced.
A.I, II, III, and IV
B.II and IV
C.I, II and IV
D.I and IV
6.Once a case manager has made a referral, delivering the needed services becomes the responsibility of:
A.the resource.
B.the client.
C.the case manager.
D.the family.
7.Whenever there are problems with service delivery, the responsibility of intervening is with:
A.the case manager.
B.the resource.
C.the family.
D.the client.
8.Monitoring services involves which of the following activities?
I.Following up on the contact
II.Working in the role of a broker
III.Referring the client to a service provider
IV.Reviewing the services received
V.Discussing the need for advocacy
A.I, III, IV, and V
B.I, II and III
C.I, III and V
D.I, II and IV
Use the following information for questions 9-12.
Angela is a case manager for the Department of Children’s Services. She has been assigned to work with Maria, a 12-year-old female who lives in the Brighter Day Home for Children. Maria has been in state’s custody since her parents died when she was 4.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children’s home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children’s Services because of the issues with the police, with Maria’s school, and Maria’s need for counseling.
9.As Maria’s case manager, Angela is responsible for coordinating a number of services. In coordinating these services, the FIRST task that Angela should complete is:
A.reviewing previous contacts with service providers.
B.making referrals to agreed-upon service providers.
C.delivering the agreed-upon services for Maria.
D.monitoring progress toward goal and objectives.
10.In working with other professionals, Angela should understand that effective communication skills are critical. She should know the teachers and administrators at Maria’s school will most likely use:
A.a political style of communication.
B.a legal style of communication.
C.a clinical style of communication.
D.a pedagogical style of communication.
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