Question : 1. Which of the following statements regarding the balanced scorecard approach : 1295694

1. Which of the following statements regarding the balanced scorecard approach is false? 
A. Because of changing technology, global competition, and an increased awareness of the need to focus on customer needs, nonfinancial and qualitative performance measures have become an integral component of effective managerial decision making.
B. The balance scorecard approach integrates both financial and nonfinancial performance measures.
C. The balanced scorecard approach requires looking at performance from four different but related perspectives: financial, customer, internal business, and learning and growth.
D. The balance scorecard approach is not as useful for performance measurement as traditional accounting measures.

2. Which of the following statements about the balanced scorecard approach is true? 
A. It helps management focus on only nonfinancial measures of performance.
B. It helps management focus on critical success factors which may be financial and nonfinancial in nature.
C. It helps management ignore short-term operating performance in favor of long-term operating performance.
D. It helps management focus on only financial measures of performance.

3. Which of the following statements about the balanced scorecard approach is false? 
A. It requires managers to focus on financial measures more than nonfinancial measures.
B. It looks at performance from the following perspectives: financial, customer, internal business, and learning and growth.
C. It helps balance short-term operating performance with long-term strategies.
D. It recognizes that traditional measures of performance are often not adequate to fully assess a company’s performance.

4. Which of the following statements is true regarding more traditional measures of financial performance? 
A. They often look at a company’s performance from four different but related perspectives: financial, customer, internal business, and learning and growth.
B. They are often superior to measuring a company’s performance than the balanced scorecard approach.
C. Performance problems are often not captured in as timely a fashion as with the balanced scorecard approach.
D. They tend to focus on nonfinancial rather than financial measures of performance.

5. Which of the following is not one of the perspectives that is usually examined under the balanced scorecard approach? 
A. Learning and growth perspective
B. Internal business perspective
C. Creditor perspective
D. Customer perspective

6. The balanced scorecard approach looks at a company’s performance from four perspectives. Those perspectives are: 
A. prevention, appraisal, internal, and external.
B. customer, creditor, stockholder, and manager.
C. financial, customer, internal business, and learning and growth.
D. manufacturing cycle time, throughput, appraisal, and environmental.

7. Which of the following questions would the financial perspective of the balanced scorecard attempt to answer? 
A. How does the company continue to improve, learn, and grow?
B. How do customers view the company?
C. Which business processes must the company excel in?
D. How does the company create value for its stakeholders?

8. Which of the following questions would the internal business perspective of the balanced scorecard attempt to answer? 
A. How does the company continue to improve, learn, and grow?
B. How do customers view the company?
C. Which business processes must the company excel in?
D. How does the company create value for its stakeholders?

9. Which of the following questions would the learning and growth perspective of the balanced scorecard attempt to answer? 
A. How does the company continue to improve and learn?
B. How do customers view the company?
C. Which business processes must the company excel in?
D. How does the company create value for its stakeholders?

10. Which of the following questions would the customer perspective of the balanced scorecard attempt to answer? 
A. How does the company continue to improve and learn?
B. How do customers view the company?
C. Which business processes must the company excel in?
D. How does the company create value for its stakeholders?