Question :
CHAPTER TEST QUESTIONS
Objective Questions
For the each question, choose the best : 1303756
CHAPTER TEST QUESTIONS
Objective Questions
For the each question, choose the best answer.
1.Understanding the organizational structure of an agency is helpful for what reason?
A.The case manager will have a better understanding of his or her job responsibilities in the context of the agency.
B.The case manager will have a better understanding of how to work around the agency’s chain of command.
C.The case manager will have a better understanding of how clients might try to take advantage of the agency.
D.The case manager will have a better understanding of the need for advocacy on behalf of the clients.
2.A summary of the agency’s guiding principles that includes the goals of the organization and describes the populations that will benefit from the work of the organization is a(n):
A.policy statement.
B.mission statement.
C.goal statement.
D.quality assurance statement.
3.The policies and procedures of an organization usually include which of the following?
I.Specific job descriptions established by the agency’s board of directors.
II.Legal requirements established by the federal, state, and local governments.
III.Standards of practice established by a professional code of ethics.
IV.Descriptions of income and expenditures established by the agency’s director.
A.I, II, III, and IV
B.I, III and IV
C.III and IV
D.II and III
4.A case manager’s written job description may be seen as a guideline, but it is not always an accurate reflection of the actual work. Which of the following are reasons for the changes in case manager’s responsibilities?
I.Reorganization within the agency.
II.Economic pressures facing the agency.
III.Changing needs of the client population
IV.Performance evaluation by the supervisor
A.I, II, III, and IV
B.I and III
C.II and IV
D.I, II and III
5.A symbolic representation of the lines of authority of authority and accountability is commonly called a(n):
A.planning chart.
B.command chart.
C.organizational chart.
D.allocation chart.
6.Final authority in many human service agencies and organizations rests with:
A.the board of directors.
B.the director of personnel.
C.the chief financial officer.
D.the lead supervisor.
7.In many agencies, a formal structure and informal structure exist. The differences between these may be reflected in which of the following?
I.What the formal lines of communication are, versus whom actually communicates with whom.
II.What a particular job description says, versus what the individual in the job actually does.
III.What the board of directors deems appropriate allocation of funds, versus what is actually spent.
IV.What the official policy is on a given issue, versus what actually happens if the issue arises.
A.II and III
B.I, II and IV
C.I and III
D.I, II, III, and IV
8.The informal structure of an organization may contribute to the strength and success of the organization by:
A.representing the tradition of the agency and preserving the status quo.
B.informing case managers of any anticipated changes in budgeting.
C.meeting the needs of the organization that are unmet by the formal structure.
D.conducting utilization reviews within the agency’s service delivery system.
9.The conditions of the work environment that affect how people experience their work is known as the:
A.formal climate.
B.informal climate.
C.organizational climate.
D.structural climate.
10.Understanding the basic concepts of budgeting is important for a case manager, because resource allocation can determine which of the following?
I.The number of members on the board
II.The number of staff members
III.The number of clients served
IV.The types of clients served
V.The programs available for clients
A.I, II, III, IV, and V
B.I, II and III
C.I, II and V
D.I, IV and V
1
