Question : 41.If a training program focuses primarily ensuring that employees have : 1243249

 

 

41.If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to _____.   

A.improve customer service

 

B.improve employee engagement

 

C.enhance innovation

 

D.grow in the global market

 

E.develop creativity

 

 

42.Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to _____.   

A.improve customer service

 

B.improve employee engagement

 

C.enhance innovation and creativity

 

D.grow in the global market

 

E.increase job retention

 

 

43.If an organization decides to take a strategic initiative of enhancing innovation and creativity, which of the following is likely to be an implication for the organization’s training practices?   

A.Ensuring that employees have product knowledge

 

B.Ensuring that employees understand their roles

 

C.Dedicating physical space to encourage teamwork

 

D.Ensuring that employees have opportunities to develop

 

E.Training local workforce in company culture

 

 

44.The first step in task analysis is to:   

A.develop a list of tasks performed on the job.

 

B.validate or confirm the tasks.

 

C.identify the jobs to be examined.

 

D.identify the knowledge, skills, and abilities required for the tasks.

 

E.identify the equipment and working conditions required for the tasks.

 

 

45.The last step in task analysis is to:   

A.develop a list of tasks performed on the job.

 

B.validate the tasks that are to be performed on the job.

 

C.identify the jobs to be analyzed.

 

D.identify the working conditions required for the tasks.

 

E.confirm the tasks that are to be performed on the job.

 

 

46.Which of the following is true about task analysis?   

A.It involves determining the cause for performance deficiency—lack of skill or a training issue.

 

B.It involves identifying who requires training.

 

C.It involves determining employees’ readiness for training.

 

D.It involves determining the business appropriateness of training.

 

E.It involves identifying the knowledge and skills required for the job.

 

 

47.A _____ is a statement of an employee’s work activity in a specific job.   

A.task

 

B.position

 

C.role

 

D.job specification

 

E.job evaluation

 

 

48.In the context of factors that influence motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of the training program, it is primarily focusing on improving:   

A.the work environment.

 

B.the reliability of the training.

 

C.the employees’ awareness of training needs.

 

D.the self-efficacy of employees.

 

E.the goal orientation of employees.

 

 

49.In the context of factors that influence motivation to learn, which of the following management actions is likely to increase employees’ self-efficacy?   

A.Not sharing information on the purpose of the training programs

 

B.Making it clear that only the best of them can get through the training programs

 

C.Communicating that training will focus in identifying areas of incompetence

 

D.Informing employees about the times their peers have failed to benefit from the training

 

E.Emphasizing that learning is under their personal control

 

 

50.If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on:   

A.communicating the purpose of the training programs to employees.

 

B.emphasizing that learning is under employees’ personal control.

 

C.communicating why they were asked to attend training.

 

D.encouraging employees to give feedback to each other.

 

E.providing remedial training.