Question : 51.A company whose employees have high engagement likely to have : 1243072

 

 

51.A company whose employees have high engagement is likely to have _____ when compared to a company with low employee engagement.   

A.lower retention

 

B.lower empowerment

 

C.poorer customer service

 

D.lower productivity

 

E.lower turnover

 

 

52._____ refers to a systematic planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.   

A.Performance appraisal

 

B.Workforce analytics

 

C.Talent management

 

D.Training and development

 

E.Employee engagement

 

 

53.Which of the following is true of a balanced scorecard?   

A.It indicates the value of a company based on its competitive demands.

 

B.It depicts a company from the perspective of internal and external customers.

 

C.It measures a company’s performance based on the business strategy adopted by it.

 

D.It should not be used to link HRM activities and a company’s business strategy.

 

E.It guides companies to increase the time spent on new product and service development.

 

 

54.When considering a balanced scorecard that depicts a company from a(n) _____ perspective, the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.   

A.learning

 

B.internal

 

C.financial

 

D.customer

 

E.innovation

 

 

55.When companies are trying to meet the shareholders’ and the general public’s demands to act more ethically and environmentally responsible, they are recognizing the importance of _____.   

A.a balanced scorecard approach

 

B.performance management

 

C.total quality management

 

D.social responsibility

 

E.cultural responsibility

 

 

56._____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.   

A.The Six Sigma process

 

B.Total quality management

 

C.Quality control

 

D.The process decision program

 

E.The activity network

 

 

57.A company competes for the Malcolm Baldrige National Quality Award. If it is evaluated based on how senior executives create and sustain vision, values, and mission, it is likely that the company is being judged on the criterion of _____.   

A.strategic planning

 

B.workforce focus

 

C.customer and market focus

 

D.operation focus

 

E.leadership

 

 

58.Which one of the following is true about the Six Sigma process?   

A.It focuses on the end product of employee satisfaction.

 

B.It terminates once the processes have been brought within the Six Sigma standards.

 

C.It strives to attain quality through supervision of daily work and not through training.

 

D.It discourages employees from lean thinking.

 

E.It aims to create a total business focus on serving the customer.

 

 

59.Which of following is true of lean thinking?   

A.It is a way to do minimal work with highest attention and care for details.

 

B.It aims to deliver the best customer service while compromising on volume and quantity.

 

C.It is a way to create quality products and services using maximum resources.

 

D.It aims to do more with less effort, time, space, and equipment.

 

E.It is discouraged by training and quality programs.

 

 

60.Which of the following people would be categorized as part of the external labor market with regards to Phoenix Inc.?   

A.John, who works for Phoenix Inc. as a full-time employee

 

B.Rachel, who works for Phoenix Inc. and is looking for a new job

 

C.Pete, who is an employee at a direct competitor of Phoenix and is not looking for a new job

 

D.Roger, who is unemployed and not looking for employment

 

E.Keith, who works for Jupiter Inc. and is seeking employment elsewhere

 

 

 

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