Question : 41. Which of the following statements about intangible assets FALSE? A. They include : 1250878

41. Which of the following statements about intangible assets is FALSE? 
A. They include human capital.
B. They are less valuable than physical assets.
C. They are equally or even more valuable than financial assets.
D. They are difficult to duplicate or imitate.

Intangible assets are equally or even more valuable than physical assets.

42. Tacit knowledge is an example of _____ capital. 
A. social
B. customer
C. human
D. intellectual

Tacit knowledge, Education, Work-related know how and Work-related competence are the examples of human capital.

43. Which of the following is NOT true of knowledge workers? 
A. They often contribute specialized knowledge that their managers may not have, such as information about customers.
B. They have many job opportunities.
C. They are in high demand because companies need their skills.
D. They contribute to the company through manual labor and intellectual labor.

Knowledge workers are employees who contribute to the company not through manual labor, but through what they know about customers or a specialized body of knowledge.

44. Empowering is defined as: 
A. the movement of women and minorities into managerial positions.
B. giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.
C. leading employees by the strength of one’s charisma.
D. the act of continually learning and improving one’s skills and abilities.

Employees also share the rewards and losses of the results.

45. A(n) _____ contract describes what an employee expects to contribute and what the company will provide to the employee for these contributions. 
A. employer
B. employee
C. psychological
D. job

Unlike a sales contract, a psychological contract is not written.

46. All of the following are examples of alternative work arrangements EXCEPT: 
A. independent contractors.
B. current labor force.
C. on-call workers.
D. temporary workers.

Alternative work arrangements include independent contractors, on-call workers, temporary workers, and contract company workers.

47. The balanced scorecard: 
A. is similar to most measures of company performance.
B. uses indicators important to the company’s strategy.
C. is a standardized instrument of company performance.
D. should not be applied to HR practices.

The balanced scorecard depicts the company from the perspective of internal and external customers, employees, and shareholders.

48. The balanced scorecard presents a view of company performance from the perspective of: 
A. its customers only.
B. its employees only.
C. its employees and customers only.
D. its employees, customers, and shareholders.

The balanced scorecard is important because it brings together most of the features that a company needs to focus on to be competitive.

49. According to the financial perspective of the balanced scorecard, which of the following questions should be answered? 
A. How do customers see us?
B. Can we continue to improve and create value?
C. What must we excel at?
D. How do we look to shareholders?

According to the financial perspective of the balanced scorecard, the question should be answered is “How do we look to shareholders?” The managers should be able to identify critical indicators or metrics related to human resources.

50. Increasingly, companies are trying to meet shareholder and general public demands that they be more socially, ethically, and environmentally responsible. Thus, companies are recognizing the importance of: 
A. a balanced scorecard approach to business.
B. diversity.
C. total quality management.
D. social responsibility.

Social responsibility can help boost a company’s image with customers, gain access to new markets, and help attract and retain talented employees.