Question :
Objective 19.4
1) Which of the following an advantage of COQ : 1211921
Objective 19.4
1) Which of the following is an advantage of COQ measures?
A) They help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
B) They detect and provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
C) They forecast customer satisfaction and employee satisfaction, which are useful indicators of long-run performance.
D) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
2) Which of the following is an advantage of nonfinancial measures of quality?
A) They help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
B) They detect and provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
C) They focus managers’ attention on how poor quality affects operating income.
D) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
3) Which of the following true of nonfinancial measures of quality?
A) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
B) They focus managers’ attention on how poor quality affects operating income.
C) They assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction.
D) They provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
4) An advantage of nonfinancial measures of quality include that they ________.
A) focus managers’ attention on how poor quality affects operating income
B) assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction
C) are useful indicators of future long-run performance
D) use certain statistical measures to justify their data
5) Which of the following is true of COQ measures?
A) They forecast customer satisfaction and employee satisfaction, which are useful indicators of long-run performance.
B) They focus managers’ attention on how poor quality affects operating income.
C) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
D) They provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
6) Without financial quality measures, ________.
A) customer satisfaction and employee satisfaction cannot be measured
B) the short-run effectiveness of nonfinancial quality measures is questionable
C) cost-benefit analysis is not possible
D) quality problems might not be identified until it is too late
7) Without nonfinancial quality measures, ________.
A) the operating income cannot be improved
B) the short-run effectiveness of financial quality measures is questionable
C) the precise problem areas that need improvement cannot be identified
D) quality problems might not be identified until it is too late
8) COQ measures such as measures of customer satisfaction and employee satisfaction are useful indicators of long-run performance.
9) Total costs of quality help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
10) Distribution of questionnaires to customers regarding product quality and improving the product on certain key areas based on the inferences drawn from the questionnaires is an example of a nonfinancial measure of quality.
