Question : 71) All of the following most likely results of establishing : 1346200

71) All of the following are most likely results of establishing a complaint resolution process EXCEPT:

A) Lowering legal expenses

B) Increasing employee morale

C) Documenting performance appraisals

D) Avoiding EEOC and OFCCP involvement

72) Many employers are accused of using non-job-related criteria in hiring decisions. The best management practice for an employer to use in refuting this type of allegation would most likely be:

A) appropriately documenting the decision.

B) providing workers with EEOC training.

C) establishing a complaint resolution process.

D) being honest with job applicants.

73) A 50-year-old African-American employee has been “carried” by management for years. His substandard performance has been largely ignored because of personal concerns for his family and his supervisor’s inability to confront poor performance. Now after seven years, the employee is fired as part of a layoff and files an age- and race-based discrimination suit. The primary way this problem could have been avoided would have been for the company and supervisor to have:

A) provided EEOC training to all supervisors.

B) established a complaint resolution system.

C) documented the employee’s work history.

D) argued for reverse discrimination.

74) Which of the following is NOT one of the methods Marriott uses to handle employee grievances?

A) Assigning a mediator to handle disputes

B) Creating an employee hotline for complaints

C) Developing a legal team to administer decisions

D) Establishing a panel of peers to make binding decisions

75) The EEOC primarily uses alternative dispute resolution systems to:

A) document employee concerns.

B) handle cases more quickly.

C) comply with employer requests.

D) meet federal requirements.

76) When conducting a job interview, an interviewer:

A) may ask questions regarding health to ensure proper consideration of ADA issues.

B) should only ask questions that are clearly related to job performance.

C) may ask questions regarding ethnic origin to meet affirmative action requirements.

D) should investigate any EEO-related issues observed in the applicant.

77) You need to know if an applicant can speak a foreign language, as a job-related skill. Which of the following is an acceptable way to ask for the information in an interview?

A) What language do you commonly use?

B) Do you read, write, or speak a foreign language?

C) What is your ethnic background?

D) Where did you learn to speak ________, at home or in school?

78) A job requires rotating shift work. Which is an acceptable question for evaluating an applicant’s ability to perform that shift work?

A) You understand that this job requires a rotating shift, don’t you?

B) What childcare provisions have you made in order to be available for this rotating shift?

C) Does your faith keep you from working weekends?

D) Are there any physical limitations that would make it difficult for you to work a rotating shift?

79) Your insurance carrier requires a health evaluation of all new hires for insurance purposes. To assess an applicant’s health state, you could legally ask:

A) Do you have any physical limitations that would inhibit your performance of this job?

B) Are you willing to take a physical examination if you were offered this position?

C) How would you describe your general health?

D) When was your last physical examination?

80) Which of the following is an appropriate interview question?

A) Have you ever been denied credit?

B) Have you ever been arrested?

C) Are you at least 18 years old?

D) What is your current marital status?