Question : 61. (p. 404) To spur U.S. industry into action, the _____ indicated that : 1242110

61. (p. 404) To spur U.S. industry into action, the _____ indicated that accepting the metric system will not be mandatory unless you want to sell something to the U.S. government; all U.S. government purchases are to be conducted exclusively in metric. 
A. Office of the United States Trade Representative
B. International Electrotechnical Commission
C. Department of Labor
D. International Organization for Standardization
E. Department of Commerce

62. (p. 404) Which of the following countries is not officially on the metric system? 
A. The United States
B. Japan
C. Saudi Arabia
D. Mexico
E. China

63. (p. 405) Many suppliers are adopting ISO 9000 standards because: 
A. customer satisfaction surveys indicate retail customers prefer ISO certified suppliers.
B. it is the latest fad that adds value according to customer perception.
C. they want to be perceived as eco-friendly.
D. the WTO expects international suppliers to conform to ISO standards.
E. manufacturers are requiring them to do so.

64. (p. 405) ISO 9000 concerns the: 
A. ability of a company to meet quality expectations of consumers.
B. registration and certification of a manufacturer’s quality system.
C. profitability of a production line.
D. ability of a company’s computer system to adapt to SAP.
E. assurance of product application.

65. (p. 405) Which of the following about ISO 9000 is true? 
A. ISO 9000 standards apply to specific products.
B. It guarantees that a manufacturer produces a “quality” product or service.
C. The series describes five quality system models.
D. ISO 9000 standards relate to generic system standards that enable a company to provide assurance that it has a quality control system.
E. ISO 9000s were originally designed by the International Organization for Standardization in Zurich.

66. (p. 405) A strong level of interest in ISO 9000 is being driven more by: 
A. government regulations.
B. marketplace requirements.
C. coercive action.
D. collective action.
E. internal perspectives.

67. (p. 405) Identify the correct statement about ISO 9000. 
A. To receive ISO 9000 certification, a company requests a certifying body to conduct an audit of the governance framework of a company.
B. The object of the assessor asking questions about everything is to develop a transitory plan to ensure that minute details are not overlooked.
C. A complete assessment for recertification is done every four years.
D. Although ISO 9000 is generally involuntary, the EU Product Liability Directive puts pressure on all companies to become certified.
E. The assessor helps employees create a quality manual, which will be made available to customers wishing to verify the organization’s reliability.

68. (p. 405) Which of the following is considered to be an important competitive tool in Europe? 
A. Adoption of ISO 9000 by a company.
B. All packaging instructions are printed in English.
C. All pricing is pegged to the dollar as the international standard.
D. The ability to incorporate U.S. products into inventories.
E. All product components are indigenously sourced.

69. (p. 406) The _____ measures customers’ satisfaction and perceptions of quality of a representative sample of America’s goods and services. 
A. ISO 9000
B. Loyalty business model
C. Net Promoter Score (NPS)
D. American Customer Satisfaction Index (ACSI)
E. American Price Index (API)

70. (p. 406) For many industrial products, the revenues from associated services exceed the revenues from the products. Which of the following examples best illustrates this statement? 
A. Paper produced in a paper mill
B. A dental laboratory that prepares false teeth
C. Cell phones
D. A fax machine
E. A heavy duty lathe machine