Question : 41.              The mechanisms used by individuals to make the best : 1264984

41.              The mechanisms used by individuals to make the best of a conflict situation are considered:

a.aggressive mechanisms

b.cooperative mechanisms

c.compromise mechanisms

d.withdrawal mechanisms

42.              Escape from conflict by daydreaming is known as:

a.flight

b.fantasy

c.conversion

d.displacement

43.              The cooperative approach to conflict management leads to:

a.win-win solutions

b.win-lose solutions

c.lose-lose solutions

d.more conflict

44.              An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

a.secrecy

b.avoidance

c.administrative orbiting

d.nonaction

45.              Two of your employees are having a disagreement over the scheduling of a production run. An appropriate way to resolve this conflict is:

a.change personnel

b.change the structure

c.expand resources

d.negotiate with the parties

46.              Disagreements over wages and working conditions between a union and an employer are usually resolved through:

a.strikes

b.changing union leaders and management personnel

c.negotiations

d.expending resources and giving everybody what they want

47.              A negotiation approach where each party seeks to maximize its resources is called:

a.integrative negotiation

b.distributive bargaining

c.spiral bargaining

d.collective bargaining

48.              When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.

a.be long-term in orientation; short-term gains

b.avoid uncertainty; ambiguity

c.be individualistic; collectivism

d.accept a high or great power distance; low power distance

49.              The key to managing conflict in a multicultural workforce is:

a.to address the power distance issue

b.the degree that a culture is more individualistic or collectivist

c.to apply the appropriate resolution strategy

d.understanding cultural differences and appreciating their value

50.              One way of classifying styles of conflict management is to examine the styles’ cooperativeness and the styles’:

a.assertiveness

b.accommodation

c.degree of competition

d.degree of compromise

51.              In research on styles of conflict management, the _____ style was least effective.

a.avoiding

b.competing

c.compromising

d.collaborating

52.              The accommodating conflict management style is one where you are concerned that the other party’s goals be met but relatively unconcerned with getting your own way.  Research has shown that individuals will sometimes overestimate the importance of the relationship and focus too heavily on the overuse of accommodating at the expense of the actual outcomes.   The overuse of accommodating has been shown to be more prevalent when:

a.two females are involved in the conflict

b.two males are involved in the conflict

c.one female and one male are involved in the conflict

d.none of these or there was no difference between any of the groups

53.              Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

a.collaborating

b.avoiding

c.accommodating

d.compromising

54.              When two departments are in conflict but are also facing a common threat, the _____ style of conflict management is most appropriate.

a.competing

b.accommodation

c.compromising

d.collaborating