Question : Objective 19.5 1) The amount of time from when a customer : 1211922

 

Objective 19.5

 

1) The amount of time from when a customer places an order for a product or requests a service to when the product or service is delivered to the customer is referred to as ________.

A) manufacturing lead time

B) delivery time

C) customer-response time

D) a time driver

 

2) Customer-response time is ________.

A) the amount of time from when an order is ready to start on the production line to when the product or service is delivered to the customer

B) the amount of time it takes to deliver a completed order to a customer

C) the amount of time from when a customer places an order for a product or requests a service to when the product or service is delivered to the customer

D) the amount of time from when an order is ready to start on the production line to when it becomes a finished good

 

3) The amount of time from when an order is ready to start on the production line to when it becomes a finished good is referred to as ________.

A) manufacturing time

B) time driver

C) customer-response time

D) delivery time

4) Manufacturing cycle time is ________.

A) the amount of time it takes from when an order is ready to start on the production line to when the product or service is delivered to the customer

B) the amount of time it takes to deliver a completed order to a customer plus its waiting time

C) the amount of time it takes from when a customer places an order for a product or requests a service to when the product or service is delivered to the customer

D) the amount of time it takes from when an order is ready to start on the production line to when it becomes a finished good plus its waiting time

 

5) Which of the following is the mathematical expression for calculating manufacturing cycle efficiency(MCE)?

A) MCE = Manufacturing cycle time ÷ Value-added manufacturing time 

B) MCE = Manufacturing time ÷ Value-added manufacturing time 

C) MCE = Value-added manufacturing time ÷ Manufacturing cycle time

D) MCE = Value-added manufacturing time ÷ Manufacturing time

 

6) Any factor where a change in the factor causes a change in the speed with which an activity is undertaken is referred to as ________.

A) a time driver

B) a cost driver

C) manufacturing lead time

D) customer-response time

 

7) Which of the following is true of a bottleneck?

A) It occurs in an operation when the work to be performed approaches or exceeds the capacity available to do it.

B) It occurs in an operation when there is excess capacity to complete the work given.

C) It is the uncertainty about when customers will order products or services.

D) It is the time taken by a manufacturing department to produce a finished product.

8) The time it takes the marketing department to specify to the manufacturing department the exact requirements of the customer’s order is referred as ________.

A) receipt time

B) waiting time

C) delivery time

D) manufacturing cycle time

 

9) Customer response time comprises of ________.

A) manufacturing cycle time and delivery time only

B) receipt time and manufacturing cycle time only

C) receipt time, manufacturing cycle time, and delivery time

D) manufacturing time and delivery time only

 

10) The time from which a machine is setup for order till the product becomes a manufactured good is ________.

A) waiting time

B) manufacturing time

C) manufacturing cycle time

D) customer-response time

 

 

 

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