31. (p. 127) With respect to business customs, customs that must be recognized and accommodated are called:
A. imperatives.
B. electives.
C. exclusives.
D. non-traditional.
E. standardized.
32. (p. 127) With respect to business customs, customs to which adaptation is helpful, but not necessary are called:
A. imperatives.
B. electives.
C. exclusives.
D. non-traditional.
E. standardized.
33. (p. 127) With respect to business customs, customs in which the outsider must not participate are called:
A. imperatives.
B. electives.
C. exclusives.
D. non-traditional.
E. standardized.
34. (p. 127) Which of the following would most likely be characterized as being an imperative business custom?
A. Establishing friendships
B. Speaking the language
C. Understanding the native religions
D. Drinking the local drinks
E. Having a knowledge of trading law
35. (p. 128) Simon Peters is very conscious of his behavior as he greets prospective Japanese clients at a local Tokyo restaurant. Though he invites all of the guests to drink sake from lacquered trays, he abstains because of a severe stomach ulcer. He perceives his abstention to be permissible in Japanese society because drinking sake would be considered to be a cultural _____ for foreign guests.
A. imperative
B. elective
C. exclusive
D. non-tradition
E. standard
36. (p. 129) Betty Roberts became an embarrassment to her company when she joked about the ruling monarchy in England before a group of visiting English businessmen and women. Betty should have known that political ridicule by a foreigner is rarely accepted. Ms. Roberts has violated what is known as a cultural:
A. imperative.
B. elective.
C. exclusive.
D. landmark.
E. standard.
37. (p. 128) Which of the following could be the least acceptable behavior in a business setting, especially in a cross-cultural scenario?
A. Correcting someone in public
B. Staying away from greeting another man with a kiss (a custom in some countries)
C. Refusing to eat foods that disagree with your palate
D. Refusing to drink alcoholic beverages
E. Opting not to dance along with the crowd
38. (p. 129) There are many different views regarding the most important ideas on which normative U.S. cultural concepts are based. All of the following are generally accepted as acceptable ideas with this respect EXCEPT:
A. “Master of destiny” viewpoint.
B. independent enterprise as the instrument of social action.
C. wide sharing in decision-making.
D. the collective good outweighs the individual gain.
E. competition yields efficiency.
39. (p. 129) Which of the following would be the best description of the “master of destiny” philosophy that is fundamental to U.S. management thought?
A. A skill that must be mastered is foretelling one’s destiny.
B. A manager must control all employees’ destinies if profit is to be made.
C. People can substantially influence the future–they are in control of their own future.
D. The “state” is the master of its citizens’ destiny.
E. Society is the determining element or factor of one’s destiny.
40. (p. 130) There is a very strong belief in the United States that business decisions (and the managers that make these decisions) should be based on a scientific approach and made from a non-emotional posture. Which of the following terms best describes this approach?
A. Master of destiny
B. Independent enterprise
C. Objective analysis
D. Wide sharing in decision-making
E. Never-ending quest for improvement
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