Question :
58.Which of the following tends to be the preferred medium : 1243953
58.Which of the following tends to be the preferred medium for coordinating work, increases communication with people further up the hierarchy, and is an increasing source of information overload?
A.Electronic company magazines
B.Annual performance reviews with supervisors
C.Intranet web sites
D.E-mail
E.The corporate grapevine
59.Which of the following is an advantage of using e-mail communication?
A.It reduces the problem of information overload.
B.It reduces the frequency of flaming.
C.It is easier to interpret emotional meaning in e-mail messages as they are less formal.
D.It increases the politeness and respect of communication.
E.It significantly alters the flow of information within groups.
60.Which of the following communication media tends to be the best for transmitting emotions?
A.Newsletters
B.E-mail messages
C.Telephone conversations
D.Face-to-face meetings
E.Written messages
61.In organizational communication, “flaming” generally refers to:
A.telling an employee in front of other people that he or she is fired.
B.ranting and raving in front of a large audience.
C.an emotionally charged e-mail message, usually one that communicates the sender’s anger.
D.using any signal with the hands that conveys an obscene meaning to the receiver.
E.interrupting the speaker before he or she has finished talking.
62.Which of the following conditions would necessitate the use of non-verbal communication instead of verbal communication?
A.Low physical distance
B.Need for immediate feedback
C.Personal nature of communication
D.Familiarity with the listener
E.Increased noise
63.Emotional contagion occurs when:
A.we share the emotions of other people.
B.we are required to show or hide our emotions, based on rules prescribed by the job.
C.two or more people experience different emotions even though they are observing the same object.
D.the communication medium has different meaning for the receiver and the sender.
E.two or more people experience the same emotions even though they are observing different objects.
64.Which of the following is a key element in emotional contagion?
A.Passive listening
B.Hidden motive
C.Persuasion
D.Tacit knowledge
E.Flaming
65.What effect does emotional contagion have on the communication process?
A.It distorts the communication process and causes dissatisfaction to all the parties involved.
B.It provides feedback to the sender that the receiver understands and empathizes with the message.
C.It reduces the level of actual communication among colleagues.
D.It makes it more difficult for the receiver to receive emotional meaning of the sender’s experience.
E.It forms a strong communication barrier between the sender and the receiver.
66.Listeners often engage in an automatic process of “catching” or sharing another person’s emotions by mimicking that person’s facial expressions and other nonverbal behavior. Which of the following drives causes this effect?
A.Drive to defend
B.Drive to bond
C.Drive to achieve
D.Drive to learn
E.Drive to protect
67.Which of the following is a factor in social acceptance?
A.The symbolic meaning of the chosen channel
B.The media richness of the selected channel
C.The bandwidth of the channel
D.The diplomatic acceptance of the message
E.The content and accuracy of the message
